Summary
Overview
Work History
Education
Skills
Certificationscourses
References
Timeline
Generic

Jaylen Willis

Houston,TX

Summary

Seasoned administrative professional with several years' of experience in high-efficiency office management within the community management industry. Demonstrated proficiency in workflow optimization, process improvements, and mastery of numerous software and system technologies. Proven record of delivering substantial cost savings across administrative operations, inventory oversight, and exceptional skill in resident relations.

Overview

8
8
years of professional experience

Work History

Assistant Community Manager

Rpm Living
Houston, TX
02.2025 - Current
  • Reviewed completed applications and assessed household information against program regulations.
  • Organized tenant appreciation events, including barbeques and holiday gatherings.
  • Addressed resident concerns promptly to enhance tenant relations.
  • Collected monthly rent payments, recorded transactions, and submitted bank deposits efficiently.
  • Updated resident accounts with current personal information and payment status.
  • Maintained accurate financial records for organizational expenditures.

Community Manager

Exponential Property Management
Houston, TX
05.2022 - 01.2025
  • Executed strategic plans that enhanced market share and profitability.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Developed annual operating budgets and marketing strategies to optimize financial performance.
  • Coordinated prompt resolution of tenant complaints with repair staff and support services.
  • Conducted thorough inspections of property interiors and exteriors to identify damage.
  • Established professional connections through active participation in industry groups.
  • Responded efficiently to resident inquiries and requests while maintaining professionalism.
  • Maintained effective communication with owners, residents, and onsite associates.

Assistant Property Manager

Capstone Management
Houston, TX
06.2018 - 05.2022
  • Promoted to Property Manager within one year.
  • Increased tenant satisfaction by resolving maintenance issues promptly.
  • Coordinated move-ins and move-outs to ensure smooth transitions.
  • Followed up on delinquent tenants, implementing effective collection procedures.
  • Maintained accurate records of all resident correspondence.
  • Organized community events to enhance tenant relationships and foster community spirit.

Leasing Consultant

New Hope Housing
Houston, TX
06.2017 - 06.2018
  • Conducted property tours for prospective residents, highlighting tailored amenities and features.
  • Facilitated move-ins by preparing lease agreements and coordinating logistics efficiently.
  • Established relationships with community partners to enhance resident resources.
  • Coordinated event schedules and timelines to ensure seamless execution.
  • Maintained responsiveness and adaptability in dynamic lifestyle management settings.

Education

High School Diploma -

Manvel High School
Houston, TX
05.2017

Bachelor of Arts -

Houston Community College
Houston, TX

Skills

  • Delinquency reduction strategies
  • Property evaluation and inspection
  • Tenant relations management
  • Maintenance oversight
  • Leadership development
  • Financial budget management
  • LIHTC expertise
  • Property management
  • Rent collection
  • Financial reporting
  • PFC experience

Certificationscourses

  • Texas Notary (02/14/28)

References

References available upon request.

Timeline

Assistant Community Manager

Rpm Living
02.2025 - Current

Community Manager

Exponential Property Management
05.2022 - 01.2025

Assistant Property Manager

Capstone Management
06.2018 - 05.2022

Leasing Consultant

New Hope Housing
06.2017 - 06.2018

High School Diploma -

Manvel High School

Bachelor of Arts -

Houston Community College

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