Summary
Overview
Work History
Education
Skills
Timeline
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HALEY WILLIAMS

Fort Worth,TX

Summary

Detail-oriented healthcare professional with 1 year of experience in medical scheduling and data entry. Proficient in coordinating provider schedules, managing patient appointments, and maintaining electronic health records. Demonstrated ability to thrive in fast-paced clinical settings while effectively communicating and multitasking. Committed to enhancing home health operations through efficient scheduling and exceptional patient support.

Overview

4
4
years of professional experience

Work History

PEDIATRIC DENTAL ASSISTANT

Heritage Modern Dentistry
Fort Worth, TX
09.2024 - Current
  • Assist pediatric patients and parents by preparing them for exams and procedures, providing reassurance and clear instructions to alleviate anxiety and foster a positive dental experience.
  • Support dentists during treatments by handing instruments, taking digital X-rays, and ensuring a sterile environment, reducing procedure times by up to 15% and enhancing patient safety.
  • Maintain and sterilize dental equipment and tools following strict infection control protocols, ensuring all instruments are ready for use and adhering to OSHA and CDC guidelines for patient safety.

RESEARCH INTERVIEWER [Remote]

Nichols Research
Fresno, CA
01.2021 - 01.2024
  • Conducted over 50 polls and surveys on global events monthly, achieving a 95% response rate and 98% data accuracy, which provided clients with reliable insights to inform strategic decisions.
  • Utilized effective listening skills when interacting with participants during interviews.
  • Conducted follow-up interviews to obtain additional information as needed.

REGISTERED DENTAL ASSISTANT

Pearland Dentists
Pearland, TX
11.2022 - 06.2023
  • Accurately charted patient data and treatments in the EHR system, maintaining 100% record accuracy, which supported reliable diagnoses and seamless continuity of care.
  • Utilized CEREC/CAD CAM technology for same-day restorative treatments, reducing follow-up visits by 40% and raising patient satisfaction with restorative services by 25%.
  • Scheduled and managed 50+ appointments weekly for routine check-ups, contributing to a 95% appointment adherence rate and minimizing scheduling conflicts.

DATA-ENTRY SPECIALIST [Remote]

SJV & Associates
Kennesaw, GA
05.2022 - 10.2022
  • Precisely and effectively maintained data accuracy by analyzing over 500 client records monthly, ensuring 99% data accuracy and compliance with verification standards, resulting in error-free documentation.
  • Completed 95% of employment verifications within 24 hours of client requests, improving turnaround time by 30% and enhancing service efficiency for faster client response rates.
  • Updated and validated contact information for over 300 records per month, maintaining 100% data integrity and reducing communication errors, which streamlined verification processes by 20%.

Patient Medical Scheduler [Remote]

NAVIS
Bend, OR
05.2021 - 04.2022
  • Scheduled an average of 50+ patient appointments per day using EMR systems like Epic and Athenahealth, ensuring provider calendars were optimized and patient wait times minimized .
  • Coordinated appointment times by verifying provider availability and patient needs, resulting in a 95% schedule adherence rate and improved patient satisfaction.
  • Updated patient records and scheduling notes accurately in the EMR system, ensuring smooth communication between front office, clinical staff, and billing.
  • Handled high-volume inbound calls in a fast-paced medical office, resolving patient inquiries and booking appointments with a 98% customer satisfaction score.

Education

BACHELOR'S OF SCIENCE - CHEMISTRY

Stephen F Austin State University
Nacogdoches, TX
05.2022

Skills

  • Customer Service
  • Analytical Thinking
  • Team Player
  • Problem Solving
  • Critical Thinking
  • Data Integrity
  • Communication Skills
  • Detail-Oriented
  • Multi-tasker
  • Data Analysis
  • Technical Support
  • Microsoft Suites [Outlook, Excel, Word, PowerPoint]
  • Data-Entry
  • EMR systems
  • Time management
  • Patient follow-up
  • Medical office procedures
  • Patient scheduling
  • Patient confidentiality
  • HIPAA compliance

Timeline

PEDIATRIC DENTAL ASSISTANT

Heritage Modern Dentistry
09.2024 - Current

REGISTERED DENTAL ASSISTANT

Pearland Dentists
11.2022 - 06.2023

DATA-ENTRY SPECIALIST [Remote]

SJV & Associates
05.2022 - 10.2022

Patient Medical Scheduler [Remote]

NAVIS
05.2021 - 04.2022

RESEARCH INTERVIEWER [Remote]

Nichols Research
01.2021 - 01.2024

BACHELOR'S OF SCIENCE - CHEMISTRY

Stephen F Austin State University

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