HALEY WILLIAMS
Mabelvale
Summary
Customer-focused healthcare professional with 8+ years of experience supporting patients, physicians, surgical teams, and healthcare operations in high-volume clinical environments. Proven ability to build strong relationships, solve problems quickly, manage sensitive information, and deliver exceptional service under pressure. Skilled in communication, client support, workflow coordination, scheduling, EMR systems, insurance verification, and cross-functional collaboration. Recognized for professionalism, adaptability, attention to detail, and creating positive customer experiences in
Overview
1
1
Certification
9
9
years of professional experience
Work History
Certified Ophthalmic Assistant (COA)
Arkansas Retina
Little Rock, AR
09.2021 - Current
- Provide comprehensive clinical support through patient testing, medical history documentation, injection preparation, and follow-up coordination.
- Assist physicians with specialized ophthalmic procedures while delivering professional and compassionate patient care.
- Coordinate scheduling, patient communication, and administrative documentation to support efficient clinical operations.
- Maintain accurate patient records and ensure confidentiality in fast-paced healthcare environments.
Surgical Technologist
Baptist Eye Center
Little Rock, AR
01.2025 - 09.2025
- Support ophthalmic surgeons during specialized surgical procedures while maintaining strict sterile technique and procedural efficiency.
- Prepare surgical instruments, equipment, and operating environments to ensure seamless workflow and positive patient outcomes.
- Operate advanced ophthalmic surgical technology, including NGENUITY, Centurion, and Constellation systems.
- Collaborate closely with physicians, nurses, and surgical teams in high-pressure clinical settings.
Para-Optometric Assistant
Amerine Eye Care
Little Rock, AR
08.2020 - 09.2021
- Performed ophthalmic diagnostic testing and supported front-office operations within a high-volume optometric practice.
- Assisted with insurance verification, appointment scheduling, referrals, patient intake, and payment processing.
- Utilized EMR systems to maintain accurate documentation and support operational efficiency.
- Delivered exceptional patient service while supporting physicians and administrative staff.
Medical Billing Assistant
Dr. Paul E. Wylie M.D. P.A. / Jay Morgan LPE
Little Rock, AR
02.2019 - 01.2020
- Processed insurance claims, ERA submissions, payment postings, and denied claim corrections.
- Assisted patients with billing inquiries while maintaining organized electronic records and accurate documentation.
- Communicated with insurance providers to resolve claim discrepancies and support timely reimbursement.
Patient Care Technician
University of Arkansas for Medical Sciences (UAMS)
Little Rock, AR
02.2017 - 02.2019
- Supported nursing staff with direct patient care, admissions, monitoring, and clerical responsibilities.
- Assisted with vital signs, blood draws, hygiene care, telemetry monitoring, and patient transport.
- Maintained effective communication with healthcare teams to support patient safety and continuity of care.
Education
Associate of Applied Science - Surgical Technology
University of Arkansas Pulaski Technical College
Little Rock, AR01-2024
Associate of Arts - General Studies
University of Arkansas Little Rock
Little Rock, AR01-2021
Emergency Medical Technician - EMT
University of Arkansas For Medical Sciences
Little Rock, AR01-2016
Skills
- Client Communication
- Problem Solving
- Team Collaboration
- Time Management
- Microsoft Office Suite
- Communication systems - Weave
- EMR/EHR Systems
- Ophthalmic Diagnostic Equipment
- Data Entry & Documentation
Certification
- Certified Ophthalmic Assistant (COA)
- CPR Certified
- Emergency Medical Technician (EMT)
Timeline
Surgical Technologist
Baptist Eye Center
01.2025 - 09.2025
Certified Ophthalmic Assistant (COA)
Arkansas Retina
09.2021 - Current
Para-Optometric Assistant
Amerine Eye Care
08.2020 - 09.2021
Medical Billing Assistant
Dr. Paul E. Wylie M.D. P.A. / Jay Morgan LPE
02.2019 - 01.2020
Patient Care Technician
University of Arkansas for Medical Sciences (UAMS)
02.2017 - 02.2019
Associate of Applied Science - Surgical Technology
University of Arkansas Pulaski Technical College
Associate of Arts - General Studies
University of Arkansas Little Rock
Emergency Medical Technician - EMT
University of Arkansas For Medical Sciences