Summary
Overview
Work History
Education
Skills
References
Special Projects
Timeline
Generic

Haley Wood

Columbia,TN

Summary

Highly organized and detail-oriented virtual assistant with over ten years of experience. Skilled in providing administrative support, managing calendars, coordinating/leading projects, and effectively communicating with clients. Seeking a challenging role as a virtual assistant to contribute to the efficient functioning of an organization. Dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills.

Overview

8
8
years of professional experience

Work History

Private Nanny

Private Family
03.2023 - Current
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted with light housekeeping duties as well as running errands.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Organized different types of activities to enhance physical and intellectual development.

Delivery Driver

Door Dash
10.2022 - Current
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered food & packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Supervisor

Pojo's Of Idaho
05.2022 - 10.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Technical Records Specialist II

Pro-People Of Idaho, Contract With The State Of ID
10.2021 - 05.2022
  • Followed security protocols to protect sensitive and proprietary information.
  • Maintained full HIPAA compliance at all times.
  • Classified files based on source, type or other details.
  • Maintained strict data accuracy standards for timely reporting of communicable disease cases.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Assistant Store Manager

Torrid Clothing Store
10.2018 - 02.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Created and maintained safe and secure work environments for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.

Technical Records Specialist

Pro-People Of Idaho, Contract With The State Of ID
04.2016 - 08.2017


  • Stayed on top of all records requests and case management functions with open and clear communication.
  • Maintained patient records systems by archiving, scanning and indexing important documents and files.
  • Supported medical staff by providing organized and accurate medical records.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.

Education

High School Diploma -

Mountain View High School
Meridian, ID

Skills

  • Data Entry
  • Customer Relations
  • Administrative Support
  • Active Listening
  • Critical Thinking
  • Training Development Aptitude
  • Team Development
  • Process Optimization
  • Conflict Mediation
  • Project Management Abilities
  • Research
  • Computer Proficiency
  • Prioritization
  • Creative Problem Solving
  • Professional Ethics Understanding
  • Organization and Time Management
  • Teamwork and Collaboration
  • Social Perceptiveness
  • Communications Management
  • Verbal and Written Communication
  • Relationship Building

References

Available upon request

Special Projects

  • Co-host of "Truth in the Fire" podcast speaking life into young women ages 12-25.
  • Lead Singer for East coast touring band "The Extreme Tour" bringing music to low-income areas.
  • Worship leader with experience arranging set lists for band and leading congregation in weekly worship.

Timeline

Private Nanny

Private Family
03.2023 - Current

Delivery Driver

Door Dash
10.2022 - Current

Supervisor

Pojo's Of Idaho
05.2022 - 10.2022

Technical Records Specialist II

Pro-People Of Idaho, Contract With The State Of ID
10.2021 - 05.2022

Assistant Store Manager

Torrid Clothing Store
10.2018 - 02.2021

Technical Records Specialist

Pro-People Of Idaho, Contract With The State Of ID
04.2016 - 08.2017

High School Diploma -

Mountain View High School

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