Haley Wood
Traverse City
Summary
Dynamic hospitality professional with experience as Bartender, Server, and Shift Leader in fast-paced environments. Expertise in communication and customer service, with proven skills in training staff and coordinating operations. Strong sales acumen and multitasking abilities contribute to creating welcoming guest experiences and fostering positive team dynamics.
Overview
6
6
years of professional experience
Work History
Waitress
Thirsty Fish Resturant
Traverse City
08.2025 - 11.2026
- Delivered exceptional customer service in fast-paced dining environment, contributing to positive dining experiences.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining areas and utensils.
- Coordinated with kitchen staff to ensure timely meal delivery, enhancing overall operational efficiency.
- Handled cash transactions and processed payments smoothly.
- Addressed customer complaints professionally, resulting in improved customer satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Organized take-out orders efficiently according to customer requests.
- Prepared checks accurately and processed payments promptly.
- Communicated daily specials to customers.
- Served alcoholic beverages responsibly in accordance with state laws.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Bartender
Union Street Station Bar
Traverse City
08.2025 - 02.2026
- Prepared and served beverages to customers efficiently and accurately.
- Maintained cleanliness of the bar area and equipment throughout shifts.
- Assisted in managing inventory by restocking supplies.
- Engaged with customers to deliver personalized service and tailored drink recommendations.
- Mixed and garnished cocktails according to standard recipes and customer preferences.
- Processed cash and credit transactions accurately at the register.
- Adhered to health and safety regulations while serving food and beverages.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at end of each shift, ensuring accurate reconciliation of funds.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption to ensure compliance with safety regulations.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Provided drink suggestions to customers based on their preferences.
- Collected and organized daily till totals and tips.
- Effectively multitasked within fast-paced environment.
- Handled making sure any live entertainment was paid at the end of the night (writing checks, etc.)
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Bartender/Server
Streetside Grille
Suttons Bay
06.2024 - 07.2025
- Prepared and served beverages to customers efficiently and accurately.
- Ensured cleanliness of bar area and equipment to uphold health and safety standards.
- Supported inventory management by restocking supplies to minimize downtime.
- Enforced health and safety regulations to guarantee a safe environment for patrons.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Trained new hires in bartending and serving techniques to enhance team efficiency.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Shift leader
Detroit Wing Company
Traverse City
01.2022 - 07.2024
- Supervised daily operations and ensured compliance with health and safety standards.
- Resolved customer inquiries and issues, enhancing guest satisfaction and loyalty.
- Trained and mentored new employees on shift operations, food preparation, and. customer service skills.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supported general manager in implementing operations game plan and company initiatives.
- Prepared meals in kitchen, ensuring quality and presentation standards.
Host/busser
Robbie's Mexican and Spanish Cuisine
Traverse City
02.2021 - 04.2022
- Greeted and seated guests promptly upon arrival.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed reservation systems to enhance guest seating experience.
- Took reservations over phone and in person.
- Answered high-volume calls to assist guests efficiently.
- Coordinated with kitchen staff to streamline order processing.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Maintained cleanliness and organization of the front-of-house area.
- Provided customer service by anticipating needs to improve guest satisfaction.
Education
High School Diploma -
Traverse City Central High School
Traverse City, MI06-2024
Skills
- Customer service
- Order accuracy
- POS system
- Cash handling
- Food safety
- Inventory management
- Upselling techniques
- Schedule coordination
- Training new staff
- Attention to cleanliness
- Multitasking ability
- Decision-making
- Multitasking skills
- Relationship building
- Price memorization
Timeline
Waitress
Thirsty Fish Resturant
08.2025 - 11.2026
Bartender
Union Street Station Bar
08.2025 - 02.2026
Bartender/Server
Streetside Grille
06.2024 - 07.2025
Shift leader
Detroit Wing Company
01.2022 - 07.2024
Host/busser
Robbie's Mexican and Spanish Cuisine
02.2021 - 04.2022
High School Diploma -
Traverse City Central High School