VERONICA FRANCO
Lubbock
Summary
Results-driven professional with proven track record in supervising and optimizing team performance. Skilled in operational management and process improvement, consistently delivering high-quality outcomes. Known for strong leadership and adaptability in dynamic environments.
Overview
9
9
years of professional experience
Work History
Senior Supervisor
Honeywell
01.2024 - 01.2025
- Comprehensive management and strategic leadership of a sixty-member team spanning various departments.
- Responsible for providing clear direction, fostering a high-performance culture, and optimizing operational workflow.
- Managed end-to-end logistics operations, including customer satisfaction, warehousing, ,inventory management, and team building.
- Led cross-functional teams to develop and implement process improvements for supply chain efficiency.
- Implemented safety protocols for handling hazardous materials in compliance with regulatory requirements.
- Coordinated international shipments, ensuring compliance with customs regulations and documentation requirements.
- Trained new employees in logistics processes, systems, and best practices.
- Maintained reports summarizing logistics activities such as shipment volumes, on-time delivery rates, and cost per unit metrics.
- Investigated customer complaints and implemented corrective actions to prevent recurrence.
- Provided mentorship to three team leaders, preparing them for advancement to supervisory roles.
- Led cross-functional teams to enhance operational efficiency and productivity.
- Developed training programs for staff on safety protocols and operational procedures.
- Collaborated with engineering teams to integrate new technologies into existing workflows.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
Operations Supervisor
Marshalls Distribution Center
01.2023 - 01.2024
- Executed successful operation initiation through strategic human resources management and operational readiness enhancement.
- Evaluated and interviewed prospective candidates to identify top talent.
- Delivered comprehensive training on merchandise ticketing methodologies aimed at improving operational accuracy and efficiency.
- Educated personnel on safety protocols for safe operation around conveyor systems and ensured compliance with designated walking paths.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
Operations Account Manager/EHS Manager
Jusda S.C.M Corporation
01.2018 - 01.2023
- Oversaw reconciliation of inventory for several accounts while leading training initiatives for a new system implementation. Championed the development of safety processes through comprehensive building audits and conducted thorough forklift inspections. Managed trailer entry permit processes to enhance operational safety.
- Developed and instituted EHHS department, focusing on the creation of comprehensive processes and procedures for organizational compliance.
- Assessed safety and security protocols across all four facilities to pinpoint areas for improvement in warehouse environments.
- Started safety committees in each of the four facilities.
- Ensured all facilities complied with CTPAT requirements.
- Conducted thorough analysis of EDI messaging to pinpoint and rectify gaps, optimizing vendor-managed inventory for a Mexican account.
- Created processes and trained personnel in the product that was non-compliant with the business requirements.
- Ensure that all customer orders are identified by priority, specific requirements, and shipping terms before being sent to the floor for processing.
- Managed customer interactions by responding to inquiries and complaints, ensuring effective communication of progress and resolutions.
- Started and developed the inventory department by hiring, training, developing a process for cycle counting and reporting to customers.
- The inventory consists of over three thousand items in a 100,000 sq. ft. facility. Inventory accuracy was at 60% accuracy and within three months it was brought up to 99.0%, exceeding the customer’s expectation.
- Facilitated the transformation of quality control department by establishing processes, conducting training sessions, and designing metrics to assess error rates for each function and auditor.
- Created and reported KPI (Key performance indicators) on a bi-weekly basis to the customer.
- Implemented a three-layer process for identifying deviations within the process and used results to improve a process or retrain personnel.
Warehouse Supervisor
Mount Franklin
01.2017 - 01.2018
- Manage and provide directions for a staff of twenty-five, for the receipts and shipments of finished goods.
- Established, trained, and developed employees on processes and procedures.
- Developed a warehouse coordinator in a warehouse environment.
- Ensure compliance with all safety regulations and communicate safety policies to employees.
- Consistently met with on-time shipments by coordinating employees, prioritizing loads, and processing receipts.
- Championed the development of a cross-functional team to address critical productivity, efficiency, and quality issues impacting customer satisfaction.
- Supervised daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
Border Processing Manager
Pro Trans
01.2016 - 01.2017
- Manage and provide leadership and direction for a staff of fifty, engaged in providing exceptional customer service for the border processing department as well as inventory management and distribution support for twelve high-maintenance accounts.
- Ensure shipments were reported accurately and timely for importation into Mexico.
- Maintained inventory levels as required by customers at 99.9%.
- Conform to specifications and specific requirements for each account.
- Cross-trained all employees on all accounts.
- Addressed problems immediately as they arise and have the necessary skills to identify and resolve issues before they occur and become serious problems.
- Maintain overtime under 2%.
Education
Bachelor of Science - Business Management
University of Phoenix
Santa Teresa, New Mexico01.2006
Human Resources Certification - undefined
University of Phoenix
Santa Teresa, New Mexico01.2005
Skills
- Analytical thinking and planning
- Bilingual English Spanish
- Verbal and personal communication skills
- Organization and prioritization
- Problem analysis
- Decision-making
- Staff development
- Documentation and reporting
- Customer service
- Goal oriented
- Staff management
- Priority management
- Attention to detail
- Verbal and written communication
Training
Green Belt Certification on Lean Methodologies
Languages
Spanish
Timeline
Senior Supervisor
Honeywell
01.2024 - 01.2025
Operations Supervisor
Marshalls Distribution Center
01.2023 - 01.2024
Operations Account Manager/EHS Manager
Jusda S.C.M Corporation
01.2018 - 01.2023
Warehouse Supervisor
Mount Franklin
01.2017 - 01.2018
Border Processing Manager
Pro Trans
01.2016 - 01.2017
Human Resources Certification - undefined
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix