Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marisa Simons

Trenton

Summary

Human Resource Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Human Resource Representative

Henry Ford Hospital
08.2023 - Current
  • Under general supervision, provides quality initial support services to all HFHS employees with a high degree of customer satisfaction, expertise, and timeliness
  • Provides initial support, investigation, resolution and follow up to incoming inquiries/calls related to Human Resources (HR), Payroll, Benefits, Time and Attendance and other HR related issues
  • Maintains accurate documentation within case management system of calls, transactions, and outcomes of issues raised for administrative review and follow up
  • Identifies trends that may need additional attention and reports to the Manager
  • Participates in cross-functional teams and initiatives related to process improvements and enhancements

Waitress/ Bartender/ Manager

Old Chicago Pizza
12.2012 - 03.2024
  • Managed multiple tables and enhanced guest interactions and experiences
  • Delivered quality service ensuring a pleasurable dining experience
  • Implemented new training techniques and schedules
  • Responsible for cash handling and bank deposits
  • Supervised employees ensuring compliance with company policies
  • Assisting the General Manager screening candidates, and conducting interviews

Clinical Service Representative

Henry Ford Hospital
06.2022 - 08.2023
  • Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge
  • Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups
  • Assisting Medical Office Coordinator with scheduling surgical procedures

Call Center Representative

Beaumont Health System
05.2021 - 05.2022
  • Ensure quality and customer service standards are achieved with every contact, every time
  • Understanding of the revenue cycle and the responsibility and goals of each area and how they impact the revenue cycle
  • Outbound calling to patients regarding bills
  • Customer service inbound calls, resolving patient issues

Call Center Representative

Michigan Legacy Credit Union
12.2019 - 04.2021
  • Assisting with Financial transactions
  • Managing multiple online accounts for members
  • Processing applications for new accounts
  • Assisting with opening new customer accounts
  • Managing multiple daily tasks
  • Excelling in high call volume

Waitress

Avenue American Bistro
01.2017 - 10.2018
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Used cash registers and credit card machines to cash out customers
  • Greeted new customers, discussed specials, and took drink orders

Education

Associates - In General Business ABA

Henry Ford College
Dearborn, MI

No Degree - Human Resource Management

Southern New Hampshire University
Hooksett, NH

High School Diploma -

Harry S Truman High School
Taylor, MI
05.2012

Skills

  • Adaptable to new responsibilities
  • Analytical thinking planning
  • Strong verbal and personal communication skills
  • Organization and prioritization skills
  • HR policies and procedures
  • HRIS systems
  • Benefits administration
  • Problem-solving abilities
  • Time management
  • PeopleSoft HRMS

Certification

HR Ethics Series : Common Ethical Challenges; Issues in the workplace

Timeline

Human Resource Representative

Henry Ford Hospital
08.2023 - Current

Clinical Service Representative

Henry Ford Hospital
06.2022 - 08.2023

Call Center Representative

Beaumont Health System
05.2021 - 05.2022

Call Center Representative

Michigan Legacy Credit Union
12.2019 - 04.2021

Waitress

Avenue American Bistro
01.2017 - 10.2018

Waitress/ Bartender/ Manager

Old Chicago Pizza
12.2012 - 03.2024

High School Diploma -

Harry S Truman High School

Associates - In General Business ABA

Henry Ford College

No Degree - Human Resource Management

Southern New Hampshire University

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Marisa Simons