Haley B. Billiot
128 Sacajewa Dr. La Marque, TX 77568,TX
Summary
Seasoned Payroll Specialist bringing 10 years' experience in accounting and operations management. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of effective leadership, collaborative teamwork and articulate communication. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and program management.
Overview
33
33
years of professional experience
Work History
Business Accountant/Business Marketing Manager
South Land Title, LLC
Pearland, TX
08.2015 - 01.2023
- Manage information for clients in the areas of funding, billing and reporting of financial transactions
- Compile and audit various monthly activity reports
- Maintain and reconcile client cash accounts
- Coordinate and schedule payments to providers and other payees on behalf of client
- Communicate with clients regarding funding requirements
- Identify and research potential clients
- Develop and maintain client relationships
- Coordinate with sales teams to develop mutually beneficial proposals
- Negotiate contract terms with clients and communicate with stakeholders
- Monitor project teams to ensure contracts are executed as agreed
- Gather useful information from customer and competitor data
- Make and give presentations to prospective clients and internal executives
- Create and implement processes and policies to support the overall business
- Track, identify and add qualified prospects to sales pipeline
- Develop and manage strategic partnerships to grow business
- Track and report on the status of proposal components
- Conduct ongoing market research
- Work with the pricing department to create rate proposals
- Drive the end-to-end sales process
- Prepare and submit sales contracts
- Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.
- Compiled customer sales trends and data to aid in targeting yearly sales goals.
- Collaborated with market development teams to create and implement content marketing campaigns and tactics.
- Achieved profitability goals by developing and implementing commercial activities.
Treasurer/Payroll Specialist
Total Technique Salon
02.2013 - Current
- Perform daily payroll department operations
- Manage workflow to ensure all payroll transactions are processed accurately and timely
- Reconcile payroll prior to transmission and validate confirmed reports
- Understand proper taxation of employer paid benefits
- Process correct garnishment calculations and compliance
- Process accurate and timely year-end reporting when necessary (W-2, W-2c, etc)
- Process manual check and relocation metric’s
- Update and reconcile monthly bank statements from ADP
- Load import files received from HR
- Research and email appropriate audience of file issues
- Process employee data (new hires, changes, additional earnings)
- Handle all the bill processing for the company
Customer Service
American National Insurance Company
08.2013 - 08.2015
- Communications
- Assume responsibility for promptly answering all calls in coming through Life and Annuity claims
- Take initial claims report and enter loss into the computer system
- Complete call by providing claim number and explain initial claims process
- Processed claim checks- Entered in computer data base
- Prep files for imaging
- Data entry regarding claims information
- Portray a professional image of the company when working with clients and employees while on the phone, in writing and during face to face contact
- Assisting clients that have questions regarding their loved ones life insurance; how the claims process works
- Responsible for writing formal letters to beneficiaries and/or funeral home, building claims and paying the funeral home or responsible party
- When unable to locate family members, Accurint is used to locate family members last known address
- ( Required by American National)
Receptionist/Escrow Assistant
Stewart Title
07.2012 - 08.2013
- Open orders, input earnest money deposits, and oversee open order process for title orders
- Communicate requirements and other information to clients to include title exceptions
- Assist with real estate escrow transactions by gathering, checking, and setting-up appointments
- Provide support to escrow office by answering phones, greeting customers, executing calls and other clerical duties to support in completing escrow transactions
- Operate multi-line telephone system; answer incoming calls; direct callers to appropriate personnel
- Perform administrative and clerical duties assisting funding process for Stewart Title agents
- Assist in maintenance of online communication tools
- Coordinate processing of commitments, preliminary title reports, and other non-insuring title products through production center
- Participate in business development activities
- Enhance organizations reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishment
Manage Customer Service/Receptionist
Ashley Furniture Home Store
02.2011 - 05.2012
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Implemented and developed customer service training processes.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Cashier/Student Worker
Barnes and Nobles Bookstore
08.2008 - 06.2010
- Oriented new booksellers, ensuring a smooth acclimation to store and bookselling culture
- Assist in all areas of store to include receiving, cash wrap, and specialty areas
- Recovered selling floor during each shift to include gathering and picking up items, straightening bookcases, maintaining tables in Café, maintaining restroom cleanliness, and store housekeeping
- Ensured products were on selling floor – received, identified, organized, shelved, and zoned in accordance with Integrated Store Operations (ISO), Visual Merchandising Standards (VMS), and shelving guidelines
- Asked questions to identify customer needs; provided recommendations utilizing product knowledge to connect customer with right solutions
- Shared technical knowledge and enthusiasm about digital products and services; providing personalized experience to multiple customers simultaneously
- Provided world-class customer service by delivering four core service principles – put book in customer hands, offer to order, offer Member Program, and fast cashiering
- Communicated specific product needs to managers ensuring store was stocked appropriately
Lab Assistant/Student Worker
Blinn College Bullock Computer Lab
08.2008 - 06.2010
- Assist students with various computer’s needs, BCIS 1305 assignments, speech presentations, internet searches and eCampus navigation
- Handled diverse duties to include checking in/out headphones, refilling paper trays, scanning pictures and documents
- Maintained solid working relationships with team; reported lab challenges to Manager on Duty
Office Manager/Assistant Store Manager
Blinn College Disability Service Counselor
07.2007 - 08.2008
- Opened Home Store on a daily and managed daily operations
- Balanced stores prior day sales; forwarded to corporate office surpassing deadline
- Operated multi-line telephone system answering calls; directed callers to appropriate personnel
- Interviewed all employees; trained all office and sales staff; managed store of 25+ employees
- Hired and processed all new hire paperwork for corporate office; terminated accordingly
- Input/checked all employees payroll hours and sent to corporate office by deadline
- Requested daily funding from lenders; posted funding from lenders to customer accounts
- Processed and submitted credit card/account applications to lenders
- Set up customer accounts for lenders
- Ordered furniture, extended warranty packages, and replacement parts
- Scheduled delivery time for customers
Tutor/Office Assistant
Technique Salon
01.2004 - 01.2008
- Referred students to appropriate staff member; assist departmental offices with clerical duties
- Handled filing, copying and answering phones assuring confidentiality; duplicated, collated, and bound materials for distribution
- Maintained inventory of supplies
- Reported office challenges to Manager on Duty
- Prior Experience – Hair Stylist with Fantastic Sam’s and Total
Lifeguard/Swim Instructor
City Of Texas City
Texas City, TX
01.2003 - 01.2005
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Took notes strengths and weaknesses of each child in class to track progress.
- Prepared equipment before each class class and stored items promptly after classes.
- Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
Education
Accounting I, Introduction to Business, Personal Finance, Advanced Communications in Management, Business Law, Small Business Management/Entrepreneurship, Internship - Business Administration and Management, General, Computerized Accounting Applications, Behavioral Science -
Certificate in Medical Billing & Coding - Medical Billing & Coding
05.2010
Associates - Business Administration and Management/Small Business
2009
Skills
- Microsoft Word, Excel, PowerPoint, Access, and Outlook; SureClose, Tax Net, Accurint, Workflow, UltiPro, Compass, Cyber life (3270), Policy Link, Avaya, CM 8, Print2Email, QuickBooks and AIM
- Managing Commission Structures
- Meeting Deadlines
- Accounts Payable & Accounts Receivable
- Client Billing
- Direct Deposit Processing
- Payroll Administration, Processing
- Check Writing
- Payroll Reconciliation
- Billing
- Recordkeeping
- Review Timesheets
- ADP PayForce
- Paperwork Processing
- Workers Compensation
- Payroll Administration
- Payroll Processing
- Telephone Etiquette
- Prepare Paychecks
- PTO Accrual
Timeline
Business Accountant/Business Marketing Manager - South Land Title, LLC
08.2015 - 01.2023
Customer Service - American National Insurance Company
08.2013 - 08.2015
Treasurer/Payroll Specialist - Total Technique Salon
02.2013 - Current
Receptionist/Escrow Assistant - Stewart Title
07.2012 - 08.2013
Manage Customer Service/Receptionist - Ashley Furniture Home Store
02.2011 - 05.2012
Cashier/Student Worker - Barnes and Nobles Bookstore
08.2008 - 06.2010
Lab Assistant/Student Worker - Blinn College Bullock Computer Lab
08.2008 - 06.2010
Office Manager/Assistant Store Manager - Blinn College Disability Service Counselor
07.2007 - 08.2008
Tutor/Office Assistant - Technique Salon
01.2004 - 01.2008
Lifeguard/Swim Instructor - City Of Texas City
01.2003 - 01.2005
- Accounting I, Introduction to Business, Personal Finance, Advanced Communications in Management, Business Law, Small Business Management/Entrepreneurship, Internship - Business Administration and Management, General, Computerized Accounting Applications, Behavioral Science,
Blinn College - Certificate in Medical Billing & Coding, Medical Billing & Coding
Blinn College - Associates, Business Administration and Management/Small Business