Summary
Overview
Work History
Education
Skills
Timeline
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Haley Case

Toledo,OH

Summary

Restaurant Manager with 3+ years in management and 7+ years in the restaurant industry. Utilizes staff management and interpersonal communication skills to create a positive dining experience and foster a team-oriented environment that promotes excellence. Seeking an opportunity to contribute expertise, drive operational efficiency and elevate customer satisfaction in a dynamic restaurant setting.

Overview

5
5
years of professional experience

Work History

General Restaurant Manager

Cousino’s Steakhouse
08.2022 - Current
  • Managed a team of 16 front of house restaurant staff, ensuring efficient operations
  • Scheduled staff shifts and ensured proper utilization of labor hours
  • Conducted interviews, oversaw hiring process and implemented training material to ensure excellent customer service
  • Generated and developed Toast POS software solutions
  • Managed all social media accounts and marketing
  • Accurately completed all daily financial tasks and reports
  • Create and update various food menus, wine lists and promotional specials
  • Resolve all food and service related issues or complaints.

Lead Server/Hostess

Cousino’s Steakhouse
10.2019 - 08.2022
  • Provided fine dining experience and prompt customer service while tending to 5+ tables
  • Collaborated with co-workers on new up-selling strategies and improving customer service quality
  • Trained servers and hosts on safety, proper food handling and customer expectations
  • Connected with customers to reserve special events over the phone and in-person.

Shift Manager

Taco Bell
02.2021 - 04.2022
  • Monitored food and beverage supplies to ensure proper inventory levels
  • Maintained a clean and organized work environment at all times
  • Supervised 8+ staff members whilst encouraging a positive and collaborative environment for all workers.

Education

High School Diploma -

Clay High School
Oregon, OH
05.2020

Skills

  • Team Management
  • Conflict Resolution
  • Scheduling
  • Communication
  • Financial Management
  • Toast POS
  • Aloha POS
  • Quickbooks
  • Microsoft Office

Timeline

General Restaurant Manager

Cousino’s Steakhouse
08.2022 - Current

Shift Manager

Taco Bell
02.2021 - 04.2022

Lead Server/Hostess

Cousino’s Steakhouse
10.2019 - 08.2022

High School Diploma -

Clay High School

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Haley Case