Joseph Lomax
Fort Washington,MD
Summary
Over 10 years of administrative and customer service experience in the areas of Management, file organization, and exceptional people skills. Demonstrating and ensuring the highest quality of service and guest satisfaction, achieved through my outstanding customer service skills, communication, leadership abilities and skill-set. Having the ability to develop and maintain a strong team environment. I possess a strong emphasis in management, administrative support, finance reporting, human resources, and client relations. I demonstrate special focus in employee pre-screening, hiring, facilitation of training courses, and composition of workflow manuals. I maintain a working knowledge of accounts payables, accounts receivables, payroll input, and data entry. While maintaining the company's standard for excellence. I am a dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. In addition I am seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Restaurant Manager
Wagshal's Delicatessen
Washington, DC
01.2020 - Current
- Run day-to-day Operations following all company policies, procedures, standards
- Meet and exceed sales goals vs
- Prior year
- Manage food, labor, and other controllable costs to achieve goals
- Recruiting and hiring
- Write and maintain schedules for staff for a weekly basis
- Process and prepare payroll
- Securing change from bank and balance imprest fund daily
- Make daily revenue deposits, and distribute cash tips to employees daily
- Monitoring and conducting inventory of food, beer, wine and liquor products
- Train and develop Team Members to maximize performance and retention
- Anticipate and identify problems and initiate appropriate corrective actions
- Implement marketing programs and promotions
- Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, Team Members and Guests
- Create an energetic, fun, and enjoyable dining and guest experience for all patrons of this establishment.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Acting General Restaurant Manager
Romano's Macaroni Grill
Annapolis, MD
10.2014 - 01.2020
- Responsible for all front-of-the-house (FOH) / back-of the-house (BOH) functions on an opening, mid -or closing shift
- Supervision of all FOH and BOH staffing levels, proper restaurant ambience, housekeeping, and set-up of food & beverage quality, safety and pace
- Ensures that all the shifts are run in a smooth manner and operated to any unexpected problems or emergencies that may arise
- Handling all Human Resource issues
- Responsible for staffing, scheduling, financial goals and staff development of the assigned work group
- Manage and supervise staff of (40) employees
- Write and maintain schedules for service staff for a weekly basis
- Ensured day-to-day operations and overall conditions were in compliance with policy and procedure
- Passion for food, and consistently delivering a great guest experience
- Processed and responded to customer inquiries
- Responding and resolved internal and external matters resolving all customer complaints
- Coordinate and conducted interviews and screening of potential candidates for hire
- Weekly inventory count for Bar and Produce
- Make daily revenue deposits, and distribute cash tips to employees daily
- Assist the General Manager with the management of the day-to-day operations of the store; being the first line of defense with Staff, Associates, Customers and Vendors.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Restaurant Manager
Kona Grill
Baltimore, MD
05.2010 - 10.2014
- Responsible for all front-of-the-house (FOH) functions on an opening, mid- or closing shift
- Supervision of all FOH staff and staffing levels, proper restaurant ambience, housekeeping, and set-up of food & beverage quality, safety and pace
- Ensures that all the shifts are run in a smooth manner and operated to any unexpected problems or emergencies that may arise
- Responsible for staffing, scheduling, financial goals and staff development of the assigned work group
- Manage and supervise staff of (35) employees
- Write and maintain schedules for service staff for a weekly basis
- Ensured day-to-day operations and overall conditions were in compliance with policy and procedure
- Passion for food, and consistently delivering a great guest experience
- Processed and responded to customer inquiries
- Responding and resolving internal and external matters resolving all customer complaints
- Coordinate and conduct interviews and screening of potential candidates for hire
- Weekly inventory count for Bar and Produce
- Make daily revenue deposits, and distribute cash tips to employees daily.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Assistant Food and Beverage Manager
Entertainment Cruise Inc.
Washington, DC
07.2007 - 05.2010
- Run day-to-day Operations following all company policies, procedures, standards
- Over (2) years relevant managerial experience in a luxury establishment with proven skills in supervising and developing the staff while maintaining the highest quality of service standards
- Accountable for sales and profit in the area and providing first line support to the department's Director in operations and controls
- Maintain liquor inventory on daily basis
- Operate in accordance with all company policy and procedures
- Extensive knowledge of beverages, cocktails and food
- Assisted with the development of training strategies for new hires
- Supervised Staff of (45) employees and assisted with the management of the day-to-day operations
- Professional demeanor and strong front of house management experience
- Maintained the day-to-day operations by ensuring proper daily Staffing compliments by devising the employee work schedule
- Resolved internal and external matters resolving all customer complaints.
Office Manager
Prince George's County Government, Human Relations Commission
Largo, MD
06.2002 - 06.2007
- Served as the Agency's Office Manager insuring that complaints of discrimination are processed in accordance with clients meeting the elements of a 'prima-facie' case through application of Federal and local Civil Rights law
- Used tact, disciplinary, discretion and patience in daily public contact with department heads, administrative staff, council members, elected officials, EEOC representatives, Complainants and Respondents that need assistance
- Supervised and staffed (30) employees
- Reviewing and approving timesheets on a weekly basis
- Reviewing and approving time off request, vacation times and all schedules
- Provided administrative support for the day-to-day operations of the agency's staff and EEOC Work-share Agreement
- Personally assisted the Executive and Deputy Director
- Managing Executive and Deputy Director's calendar and events
- Responsible for preparation of materials for meetings and Public Hearings
- Schedules conference rooms and notifies participants
- Arranged catering
- Arranged for travel and accommodations and submitted forms relating to travel
- Ordered supplies, obtained call numbers, prepared payment request, paid vouchers, purchased requisitions, store request, and printing requisitioned
- Assisted the Executive and Deputy Directors regarding case decisions rendered by Investigators in complaints of discrimination through research and application of EEOC Laws and entry of case determinations through use of the EEOC's IMS Software
- Performed as the agency OITC Coordinator
- Provided support to the Community Outreach Division of the agency by Staffing Community events and interacting with the 'Community at-large' regarding the purpose and function of the agency.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
Education
Bachelor of Science - Family Studies / Sociology
University of Maryland
College Park, MDBachelor of Fine Arts - Dance / Education
The University of the Arts (Philadelphia College of Performing Arts)
Philadelphia, PASkills
- EEOC Special Investigations
- Advanced Skills Training Defenses and Evidence Analysis
- Office of Human Resources Management Building Positive Relationships
- ServSafe Certified
- WordPerfect
- Microsoft Word
- Microsoft Office (Includes database applications)
- Check in merchandise: verify billing, document errors
- Order regular and special orders, maintaining accurate inventory levels
- Prepare and distribute reports and records: customer cash discrepancy, accident and theft reports to loss prevention
- Counting daily high volumes of cash and personal checks
- Prepare and deliver deposits to bank daily
- Securing change from bank and balance imprest fund daily
- Process and prepare payroll
- Complete random cash verifications, electronic journal tap checks
- Monitoring and reacting to signs of internal and external theft
- Execute store maintenance and the importance of organization and cleanliness of the store
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Organization and prioritization
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Reduced employee turnover by 5% by creating and implementing a no-cost incentive program.
- Supervised team of 20+ staff members.
Certification
- Serve Safe Training and certification
- Alcohol and Beverage certification
Timeline
General Restaurant Manager
Wagshal's Delicatessen
01.2020 - Current
Acting General Restaurant Manager
Romano's Macaroni Grill
10.2014 - 01.2020
Restaurant Manager
Kona Grill
05.2010 - 10.2014
Assistant Food and Beverage Manager
Entertainment Cruise Inc.
07.2007 - 05.2010
Office Manager
Prince George's County Government, Human Relations Commission
06.2002 - 06.2007
Bachelor of Science - Family Studies / Sociology
University of Maryland
Bachelor of Fine Arts - Dance / Education
The University of the Arts (Philadelphia College of Performing Arts)