Haley Grant
Covington,KY
Summary
Dynamic and goal-oriented professional with a strong work ethic, experienced in customer service at CVG Airport. Proven ability to enhance passenger satisfaction through effective communication and problem-solving. Skilled in data management and compliance from my role as a Booking Officer, demonstrating patience and tolerance in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CSA
CVG Airport
Hebron, KY
01.2024 - Current
- Assisted passengers with check-in procedures and baggage handling to ensure smooth travel experiences.
- Provided information on flight schedules, gate changes, and airport services to enhance customer satisfaction.
Booking Officer
Kenton County Detention Center
Covington, KY
10.2022 - 12.2023
- Managed booking system updates, maintaining data integrity and compliance with organizational standards.
- Fingerprinted and searched inmates.
- Entered prisoners data into computer-based system.
- Released inmates when bail was posted.
- Performed daily typing and filing.
- Enforced rules and regulations to maintain order among inmates.
- Assisted in intake and release of inmates.
- Coordinated with other law enforcement personnel to exchange information.
Server
Carrabbas's
Erlanger, KY
11.2021 - 06.2022
- Adapted quickly to changing environments and tasks, demonstrating flexibility in fast-paced settings.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Unloading
DHL Worldwide Express
Erlanger, KY
10.2021 - 06.2022
- Unloaded shipments efficiently, adhering to safety protocols and operational guidelines.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
- Maintained clear communication with warehouse supervisors regarding shipment arrivals, delays, or issues encountered during the unloading process.
Server/ Host
Applebee's Grill + Bar
Erlanger, KY
08.2018 - 11.2021
- Collaborated with kitchen staff to facilitate timely food delivery and quality assurance.
- Managed cash register operations, processing payments accurately and efficiently.
- Assisted in training new servers on menu items and restaurant protocols.
- Provided exceptional customer service, ensuring positive dining experiences for guests.
Education
Holmes Highschool
Covington, KYCertificate - Medical Assistant
Ross Medical Education Center
Erlanger, KYSkills
- Goal oriented
- Strong work ethic
- Patience and tolerance
- Customer service
Certification
BLS certified
Timeline
CSA
CVG Airport
01.2024 - Current
Booking Officer
Kenton County Detention Center
10.2022 - 12.2023
Server
Carrabbas's
11.2021 - 06.2022
Unloading
DHL Worldwide Express
10.2021 - 06.2022
Server/ Host
Applebee's Grill + Bar
08.2018 - 11.2021
Holmes Highschool
Certificate - Medical Assistant
Ross Medical Education Center