Haley Jaworowski
Chicago Heights,IL
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Kennel Technician
Chicago Heights Animal Hospital
Chicago Heights, IL
11.2017 - 09.2020
- Kept animals active with walks several times per day
- Met animals' nutritional needs with scheduled feedings and proper diets
- Protected animal health with proper maintenance of kennel areas and exercise yards
- Identified medical issues quickly via continuous monitoring of animals under care
- Minimized spread of disease with frequent cleaning of kennels, holding areas, and examination rooms
- Helped stabilize and treat patients during emergency situations
- Cared for animals by handling feeding, bathing, and exercise needs
- Offered animals positive interactions and loving care during boarding and extended care
- Reduced risks of serious conflicts and harm using effective management of animal behavior and interactions.
Customer Service
McDonalds
South Chicago Heights, IL
11.2020 - 11.2023
- Handled customer inquiries, billing questions, payments, and service requests
- Documented, researched, and resolved customer service issues
- Kept updated on new products, services, promotions and pricing changes.
- Maintained cleanliness of sales floor area throughout shift by tidying shelves, vacuuming carpeting.
- Collaborated with team members from various departments to achieve common goals.
Kennel Attendant/ Dog Groomer
K9 Tailshakers
Frankfort, IL
11.2022 - 06.2023
- Organized inventory of food, bedding supplies, toys and other items needed for animal care.
- Responded to emergency situations in a timely manner while following safety protocols.
- Exercised dogs regularly according to individual needs.
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
- Performed grooming services such as desheds, trimming nails, shave downs, etc
Manager
Five Below
Chicago Heights, IL
07.2023 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Conducted performance evaluations, providing feedback and coaching for team development.
Education
High school diploma -
Bloom Trail
05.2019
Skills
- Hospitality and accommodation
- Patience and resilience
- Reliability
- Strong communication
- Adaptability
- Time Management
- Animal Handling
- Attention to Detail
Volunteer Experience
South Suburban Humane Society
- Offered assistance to workers with feeding and walking the dogs in the nearby neighborhood
- Gave special care to dogs whom were not yet up for adoption.
- Would stay for hours helping clean and play with the animals.
K9 Tailshakers
- Managed to help out with a live event, including decorating.
- Prepared food and handed it out to show clients hospitality.
Certification
- CPACP certified
Timeline
Manager
Five Below
07.2023 - Current
Kennel Attendant/ Dog Groomer
K9 Tailshakers
11.2022 - 06.2023
Customer Service
McDonalds
11.2020 - 11.2023
Kennel Technician
Chicago Heights Animal Hospital
11.2017 - 09.2020
High school diploma -
Bloom Trail
- CPACP certified
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