Hali Draper Garza
Fort Worth,TX
Summary
With a strong foundation in sales and restaurant knowledge, I am driven by a desire to deliver outstanding results. My attention to detail and commitment to quality ensure that every project I undertake exceeds expectations. I am passionate about mentoring and developing talent to drive collective success as well as continuing to grow my own skill-set. I value teamwork and open communication, believing they are essential for success.
Overview
16
16
years of professional experience
Work History
National Catering & Sales Associate Manager
On The Border Restaurant
07.2022 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Created and implemented a new private events dine in program that saw 160% sales increase yoy.
- Drove sales by writing a local restaurant marketing training guide for operators and team members.
- Trained on local restaurant marketing and grew revenue through area visits to CO/AZ/MA/RI/CT/& NY resulting in a combined 63% increase in new sales.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Local Restaurant Marketer/Key Manager
Texas Roadhouse
10.2020 - 07.2022
- Developed campaigns and specific marketing strategies for clients.
- Worked within budget parameters to develop and implement new programs such as Kids Night, increasing revenue 45%.
- Generated reports to support development and implementation of marketing plans.
- Created customized marketing materials to increase product awareness.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Accomplished multiple tasks within established timeframes.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained relationships with customers and found new ones through visits to local businesses and community events.
Outbound Sales Coordinator/Catering Sales Associate
On The Border Restaurant
02.2012 - 10.2020
- Mentored new team members to increase revenue and loyalty through local restaurant marketing.
- Scheduled and led monthly marketing calls with area directors, operators, and team members to increase marketing productivity.
- Booked $30K sales in new role through cold calling and follow-ups with leads.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained team members in upselling techniques.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained new personnel regarding company operations, policies and services.
Restaurant Team Member
SUBWAY®Restaurants
06.2008 - 02.2012
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TXHigh School Diploma -
Trinity High School
Euless, TX05.2010
Skills
- Sales Presentations & reporting
- Meeting Management
- Sales training procedures
- Sales calls & tracking
- Staff Management
- Market Research
- Revenue Forecasting
- Client Relationship Management
- Account Management
- Proficient in Microsoft Word, Power Point, & Excel
Timeline
National Catering & Sales Associate Manager
On The Border Restaurant
07.2022 - Current
Local Restaurant Marketer/Key Manager
Texas Roadhouse
10.2020 - 07.2022
Outbound Sales Coordinator/Catering Sales Associate
On The Border Restaurant
02.2012 - 10.2020
Restaurant Team Member
SUBWAY®Restaurants
06.2008 - 02.2012
Associate of Arts -
Tarrant County College District
High School Diploma -
Trinity High School
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