Hali Holt
Longmont,CO
Summary
Results-driven Property Claims Supervisor with 10+ years of insurance claims experience, including 5+ years leading high-performing adjuster teams in pre-litigation and complex claims environments. Proven ability to drive claim quality, reduce cycle times, and improve indemnity outcomes while maintaining compliance and customer satisfaction. Strong background in coaching, performance management, and navigating high-exposure property losses.
Overview
11
11
years of professional experience
Work History
Property Claims Supervisor - File Owner
Progressive Insurance
Longmont, CO
08.2025 - Current
- Supervise day-to-day operations of daily claims file owners, ensuring SLA compliance and quality standards.
- Manage escalations and customer issues to resolution.
- Coach and develop adjusters on coverage analysis, reserving practices, and customer communications.
- Collaborate with cross-functional teams to streamline workflows and reduce cycle times.
Property Claims Supervisor - Pre-Litigation
Progressive Insurance
Tampa, Fl
11.2021 - 08.2025
- Managed team responsible for navigating complex pre-litigation homeowner claims from investigation through resolution.
- Developed and implemented training programs for adjusters focusing on negotiation, coverage evaluation, and pre-litigation handling.
- Partnered with legal and vendor management to reduce litigation exposure and improve settlement outcomes.
- Owned performance reviews, coaching, and progressive discipline for direct reports.
Interim Property Claims Supervisor - Inside Catast
Progressive Insurance
Tampa, Fl
05.2021 - 11.2021
- Managed catastrophe surge operations during active events: coordinated staffing, triage protocols, and vendor mobilization.
- Facilitated swift onboarding and instituted quality controls to accommodate rising claim volumes and service standards.
- Owned performance reviews, coaching, and progressive discipline for direct reports.
Senior Property Claims Adjuster
Progressive Insurance
Tampa, FL
06.2019 - 05.2021
- Managed complex, pre-litigation homeowner claims from investigation through resolution.
- Partnered with legal and vendor management to reduce litigation exposure and improve settlement outcomes.
- Served as subject matter expert for complex claims in Florida and Louisiana.
Managed claims from all other states across U.S.. - Provided guidance on intricate claims processes, enhancing operational efficiency.
- Established personal processes, negotiations, coverage evaluation, and pre-litigation handling.
Inside Property Claims Adjuster
Progressive Insurance
Tampa, FL
08.2018 - 06.2019
- Negotiated claims payments, using resources like xactimate software to determine claims value, interpreting policies,
- Maintained license in all states
- Provided a world class customer experience
Property Claims Adjuster
USAA
Tampa, Florida
06.2015 - 07.2018
- Negotiated claims payments, using resources like xactimate software to determine claims value, interpreting policies,
- Maintained license in all states
- Provided a world class customer experience
Education
Bachelor of Science - Public Health
University of South Florida
Tampa, FL05-2015
Skills
- Property Claims Management
- Coverage Analysis & Policy Interpretation
- Pre-Litigation and Mediation Oversight
- Catastrophe (CAT) Claims Handling
- Vendor Coordination & Management
- Quality Assurance & Compliance
- Process Improvement & Workflow Optimization
- Team Leadership & Development
- Conflict Resolution & Negotiation
Timeline
Property Claims Supervisor - File Owner
Progressive Insurance
08.2025 - Current
Property Claims Supervisor - Pre-Litigation
Progressive Insurance
11.2021 - 08.2025
Interim Property Claims Supervisor - Inside Catast
Progressive Insurance
05.2021 - 11.2021
Senior Property Claims Adjuster
Progressive Insurance
06.2019 - 05.2021
Inside Property Claims Adjuster
Progressive Insurance
08.2018 - 06.2019
Property Claims Adjuster
USAA
06.2015 - 07.2018
Bachelor of Science - Public Health
University of South Florida