Halie Capehart
Dalton,USA
Summary
Experienced in the dental field for over four years. I worked as a dental assistant for three of those years. Experience as a interim front office manager as well. I have currently been a front office manager for six months.
Skilled in patient relations, administrative tasks, and operational oversight. Proven track record of increasing patient satisfaction and productivity. Proven ability to enhance guest experiences and streamline administrative tasks. Reliable team collaborator with strong communication and problem-solving skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Front Office Manager
Aspen Dental
Dalton, GA
10.2024 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional feedback.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Implemented staff training programs, improving employee performance and team cohesion.
- Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
- Developed and enforced front office policies that ensured consistent and high-quality guest experience.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
Dental Assistant Intern
Aspen Dental
Dalton
01.2020 - Current
- Established and maintained working relationships
- Brought forth a consistent track record of reliability and punctuality
- Worked in accordance with company values to achieve future goals
- Operated with a strong work ethic, professionalism, and the ability to work under pressure
Interim Office Manager
Aspen Dental
Dalton, GA
04.2024 - 09.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Rotation Clerk
Kroger
Calhoun
11.2015 - 07.2020
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coached employees through day-to-day work and complex problems.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Implemented staff training programs, improving employee performance and team cohesion.
- Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
- Developed and enforced front office policies that ensured consistent and high-quality guest experience.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
Education
Dental Assisting -
Georgia Northwestern Technical College
Calhoun08.2020
High School Diploma -
Phoenix High School
Dalton05.2016
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Scheduling and calendar management
- Operations management
- Team management
- Administrative skills
- Issue handling
- Effective planning
- Staff management
- Documentation and control
- Relationship building
- Conflict management
- Staff training and development
- Listening skills
- Teamwork and collaboration
- Goal setting
- Customer relationship management
- Computer skills
- Team leadership
- Managing operations and efficiency
- Decision-making
- Hiring and training
- Budget management
- Performance tracking and evaluation
Timeline
Front Office Manager
Aspen Dental
10.2024 - Current
Interim Office Manager
Aspen Dental
04.2024 - 09.2025
Dental Assistant Intern
Aspen Dental
01.2020 - Current
Rotation Clerk
Kroger
11.2015 - 07.2020
Dental Assisting -
Georgia Northwestern Technical College
High School Diploma -
Phoenix High School