Halie Chassereau
Romas Restaurant
Quinton,VA
1
Certification
4
years of professional experience
Dedicated waitress known for delivering exceptional customer service and maintaining a clean, welcoming dining environment. Skilled in attention to detail and accurate money handling, ensuring positive guest experiences. In addition, I am a dynamic professional with experience in the restaurant industry, excelling in multitasking and team collaboration. Proven ability to resolve customer complaints, foster loyalty, and enhance dining experiences through active listening and clear communication.
Work History
Waitress
3 Years 7 Months- Provided exceptional customer service to enhance dining experiences and foster repeat business.
- Managed accurate order taking and delivery, ensuring timely service and customer satisfaction.
- Collaborated with kitchen staff to coordinate meal timings and special requests efficiently.
- Assisted in training new staff on restaurant procedures and customer interaction techniques.
- Resolved customer complaints swiftly, maintaining a positive dining atmosphere and loyalty.
- Maintained cleanliness of dining area, adhering to health and safety regulations consistently.
- Developed strong relationships with regular patrons, enhancing guest retention through personalized service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma
- Honor Roll ( All years of high school)
- 3.8 GPA
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Cleanliness
Food running
Attention to detail
Accurate money handling
Active listening
Certification
- Licensed [CNA] - [March 2026]
CNA Certified
I am a newly Certified CNA who also took an EMT class as well, I have Some brief Experience when it comes to patient care and handling stressful situations making sure patients are being taken care of or saved in dangerous situations.
Timeline
Waitress
Romas Restaurant
03.2023 - CurrentRead More
New Kent High School
High School Diploma
Read More