Halie Squires
Land O' Lakes,FL
Summary
Dynamic and personable server with 6 years of experience in high-volume dining environments. Dedicated to providing exceptional customer service and ensuring a positive dining experience for patrons. Skilled in menu/ alcohol knowledge, order accuracy, and efficient multitasking. Seeking to contribute strong communication and teamwork abilities to a reputable restaurant establishment.
Overview
6
6
years of professional experience
Work History
Medical Assistant/Aesthetician
Golden Glow Medical Spa
Largo, FL
05.2023 - 02.2024
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Provided facial treatments such as deep cleansing, exfoliation, extraction and massage to clients.
- Recommended additional services or retail items based on client needs.
- Boosted repeat patient appointments and sales by offering reliable, quality service.
- Assisted in developing marketing strategies to promote spa services.
- Analyzed clients' skin type and condition to recommend appropriate products and treatments.
Server
Broke n Bored grill
Redington Shores , FL
02.2023 - 08.2023
- Offer detailed explanations of menu items, including specials and recommendations.
- Take accurate food and beverage orders, entering them into the POS system with precision.
- Monitor table turnover, promptly clearing dishes and resetting tables for new guests.
- Address any customer concerns or special requests with professionalism and attentiveness.
- Upsell additional items and beverages to enhance the dining experience and increase revenue.
- Maintain a clean and organized work area, including polishing silverware and glassware.
- Collaborate with colleagues to maintain a positive team environment and deliver exceptional service.
Server/Bartender
Roosterfish Grill
Largo, FL
10.2017 - 03.2023
- Mixing and serving alcoholic and non-alcoholic beverages according to established recipes.
- Checking identification to verify legal drinking age and refusing service to intoxicated patrons.
- Anticipating and addressing guest needs, including refilling drinks and accommodating special requests.
- Processing payments and handling cash, credit cards, and other forms of payment securely.
- Maintaining cleanliness and organization of the bar area, including restocking supplies and cleaning utensils.
- Adhering to all food safety and alcohol service regulations.
- Upselling additional menu items or promotions to increase sales and enhance the guest experience.
- Working efficiently in a fast-paced environment while maintaining a friendly and professional demeanor.
- Following opening and closing procedures, including cash reconciliation and cleaning duties.
Customer Service Representative
Crown Kia
Saint Petersburg, FL
07.2020 - 02.2021
- Provide personalized assistance to customers throughout their car service journey, from initial inquiries to post-service support.
- Address customer inquiries via phone, email, and in-person interactions, demonstrating in-depth knowledge of dealership services.
- Collaborate closely with sales and service departments to ensure seamless coordination and effective resolution of customer issues.
- Handle customer concerns and complaints with professionalism and empathy, striving for swift resolution to ensure customer satisfaction.
- Maintain accurate customer records and documentation, updating information as needed to facilitate efficient communication and follow-up.
- Assist with administrative tasks, including data entry, filing, appointment scheduling, and inventory management, to support dealership operations.
Education
Master Aesthetician - Esthetics
Lorraine's Academy And Spa
Saint Petersburg, FL02-2023
High School Diploma -
Largo High School
Largo, FL05-2019
Skills
- Excellent customer service skills
- Strong communication and interpersonal abilities
- Ability to work efficiently in a fast-paced environment
- Knowledgeable about food and beverage offerings
- Proficient in POS systems and order entry
- Team player with a positive attitude
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy
US Army Reserves
Dedicated part-time soldier serving in the United States Army Reserve. Trained in various military skills specializing in logistics, and committed to maintaining readiness through regular drills and annual training. Prepared to support active-duty forces in national emergencies, conflicts, and humanitarian missions. Possessing strong leadership, teamwork, and problem-solving skills developed through military service.
References
References available upon request.
Timeline
Medical Assistant/Aesthetician
Golden Glow Medical Spa
05.2023 - 02.2024
Server
Broke n Bored grill
02.2023 - 08.2023
Customer Service Representative
Crown Kia
07.2020 - 02.2021
Server/Bartender
Roosterfish Grill
10.2017 - 03.2023
Master Aesthetician - Esthetics
Lorraine's Academy And Spa
High School Diploma -
Largo High School
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