Halie W Wingo
Covington,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Service Coordinator
HVH Mechanical Partners
Covington, GA
02.2025 - 02.2026
- Coordinated service schedules for technicians and clients, ensuring timely and effective service delivery.
- Managed customer inquiries and resolved service-related issues promptly.
- Maintained accurate service records for each client, supporting quality assurance and service continuity.
- Created and scheduled Maintenance Contracts.
- Pulled reports on work orders to verify completion and compliance with service standards.
- Pulled reports for truck inventory budgets.
SERVICE MANAGER
TAYLOR SUDDEN SERVICE
01.2022 - 01.2024
- Managed service operations to enhance customer experiences and foster loyalty.
- Oversaw service staff to maintain high levels of customer satisfaction and adherence to company policies.
- Coordinated schedules to maximize team efficiency and ensure adequate coverage.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
CUSTOMER CARE RESOLUTION SPECIALIST
TITLE MAX- FINANCE
01.2012 - 01.2015
- Resolved customer inquiries using effective communication and problem-solving skills, improving customer satisfaction.
- Assisted customers in understanding financing options and repayment terms.
- Managed account updates to ensure accuracy in customer information, supporting seamless service delivery.
- Facilitated loan renewal sales, providing customers with enhanced financial options tailored to their needs.
- Facilitated loan processing by gathering required documentation from clients.
- Prioritized and organized tasks to efficiently accomplish service goals.
OFFICE MANAGER
JP WALTERS MANAGEMENT- FINANCE
01.2010 - 01.2012
- Originated, reviewed, processed, closed, and administered customer loan.
- Process loan applications to determine customer eligibility.
- Submitted loan applications to the underwriter for verification and recommendations.
- Educate and upsell customers on all product offerings including loan options and insurance products.
- Promoted new loans to existing and new customers through targeted solicitation.
- Sold insurance products integrated with loans, contributing to revenue growth.
- Generated consistent clientele growth through effective service sales.
- Work with past due customers to bring their account current through collection calls.
- Generated financial statements and facilitated account closing procedures each month.
DISPATCH MANAGER
BETTER PLUMBING SERVICES
01.2008 - 01.2010
- Oversaw daily dispatch operations for plumbing service teams, ensuring timely delivery of services.
- Coordinated technician schedules to enhance availability and streamline service execution.
- Utilized GPS tracking tools to monitor technician locations and routes.
- Communicated with customers to confirm service appointments and address concerns.
- Addressed customer complaints about late or incomplete deliveries, collaborating with logistics teams to implement effective solutions.
Education
HIGH SCHOOL DIPLOMA -
ALCOVY HIGH SCHOOL
05.2010
Skills
- Service coordination
- Customer management
- Data analysis
- Microsoft Excel
- Problem solving
- Critical thinking
- Time management
Timeline
Service Coordinator
HVH Mechanical Partners
02.2025 - 02.2026
SERVICE MANAGER
TAYLOR SUDDEN SERVICE
01.2022 - 01.2024
CUSTOMER CARE RESOLUTION SPECIALIST
TITLE MAX- FINANCE
01.2012 - 01.2015
OFFICE MANAGER
JP WALTERS MANAGEMENT- FINANCE
01.2010 - 01.2012
DISPATCH MANAGER
BETTER PLUMBING SERVICES
01.2008 - 01.2010
HIGH SCHOOL DIPLOMA -
ALCOVY HIGH SCHOOL