Haliey Harper
Atlanta,Ga
Summary
Expert in customer service and communication, ensuring a positive experience that builds strong customer loyalty and repeat business. Effective team leader, fostering a collaborative work environment and demonstrating adaptability in team management. Proficient in conflict resolution, mediating between customers and staff to maintain a harmonious atmosphere. In-depth knowledge of mixology and beverage preparation, providing innovative drink options to meet customer preferences. Proven ability to train and mentor new staff, ensuring they are well-versed in service protocols and operational procedures.
Overview
14
14
years of professional experience
Work History
Referral Specialist
Triwest Insurance
Atlanta, Ga
03.2025 - Current
- Streamlined patient referral processes, improving efficiency and reducing wait times for specialized care.
- Coordinated with multiple healthcare providers to ensure seamless service delivery and continuity of care for patients.
- Developed and implemented strategies to improve the organization and accessibility of patient records, enhancing overall efficiency.
- Responded to patient inquiries and resolved referral-related issues promptly and effectively, ensuring patient satisfaction.
- Identified opportunities to improve communication and coordination between referring physicians and specialists.
- Demonstrated a strong commitment to patient advocacy, ensuring access to appropriate and timely medical care.
Auto Loan Collector Team Lead
Westlake Financial Services
Dallas, Texas
10.2022 - 03.2025
- Resolved complex customer payment disputes with diplomacy and efficiency, maintaining positive relationships while securing outstanding loan balances.
- Negotiated mutually agreeable repayment plans with customers facing financial hardship, demonstrating empathy and a commitment to finding sustainable solutions.
- Utilized advanced skip-tracing techniques and credit bureau reporting to locate delinquent borrowers and secure outstanding debts, minimizing losses for the organization.
- Collaborated effectively with internal departments, including legal and repossession teams, to streamline the collection process and optimize asset recovery.
- Demonstrated exceptional communication and interpersonal skills in all interactions with customers, building trust and fostering a collaborative approach to debt resolution.
- Proactively identified and addressed potential collection challenges, implementing innovative strategies to mitigate risks and improve overall performance.
Credit Card Collections Supervisor
Capital One Bank
Dallas, Texas
07.2017 - 10.2022
- Orchestrated a customer-centric collections approach, maintaining a 95% success rate in resolving delinquent accounts while ensuring customer satisfaction.
- Collaborated with internal teams to identify systemic issues leading to delinquencies, proposing process improvements that reduced overall default rates by 10%.
- Documented all customer interactions and payment arrangements meticulously, ensuring compliance with regulatory requirements and internal policies.
- Adapted quickly to changes in collection policies and procedures, maintaining a high level of performance and compliance in a dynamic environment.
Credit Collections Supervisor
Kohls
Dallas, Texas
03.2012 - 05.2017
- Processed payments securely and efficiently, ensuring compliance with regulatory standards and minimizing the risk of financial discrepancies.
- Reduced outstanding balances through proactive communication and effective negotiation, contributing to improved cash flow.
- Applied strong analytical skills to identify and resolve discrepancies in customer accounts, ensuring accurate billing and payment processing.
- Demonstrated excellent communication and negotiation skills in resolving complex debt-related issues, fostering positive customer relationships.
Education
Associate of Arts -
Wiley College
Marshall, TX06.2013
High School Diploma - undefined
South Garland High School
05.2009
Skills
- Oversaw insurance verification procedures to enhance operational efficiency Directed data entry initiatives to maintain accurate records Managed pre-authorizations to streamline patient care processes Leveraged medical terminology expertise to improve communication with healthcare professionals Supervised database management to ensure data integrity Championed Google Suite applications for team collaboration and productivity Coordinated follow-up activities to ensure client satisfaction Administered multi-line telephone operations to enhance communication flow Implemented scheduling software to optimize appointment management Applied comprehensive medical terminology knowledge to support clinical staff Led MS Office applications for effective reporting and documentation Enhanced customer service strategies to improve client relations Provided administrative support to optimize team performance
Timeline
Referral Specialist
Triwest Insurance
03.2025 - Current
Auto Loan Collector Team Lead
Westlake Financial Services
10.2022 - 03.2025
Credit Card Collections Supervisor
Capital One Bank
07.2017 - 10.2022
Credit Collections Supervisor
Kohls
03.2012 - 05.2017
High School Diploma - undefined
South Garland High School
Associate of Arts -
Wiley College