Halima Ibrahim
Lakeville,MN
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking Human Resource entry-level opportunities to expand skills while facilitating company growth. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
AllState
Northfield, IL
09.2017 - Current
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Updated employee database with changes in job title, salary information or contact details.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Insurance Agent
AllState
Northfield, IL
09.2014 - 09.2017
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Maintained accurate records of all insurance transactions using computer software systems.
- Provided customers with information regarding plan features, pricing, and availability.
Education
Bachelor of Science - Human Resources Management
Colorado Technical University
Colorado Springs, CO06-2024
Bachelor of Science - Human Resources Management
Southeast Technical Institute
Sioux Falls, SD05-2014
Skills
- Employee Retention
- Employee Relations
- Detail Oriented
- Self-Motivated
- Payroll
- Ability to handle confidential data
- Coaching and Mentoring
- Performance Monitoring
- Team Leadership
- Easily adaptable to change
- Data Entry
- Client Interviews
- Insurance Coverage Verification
- Microsoft Office
Certification
- P&C License
Timeline
Supervisor
AllState
09.2017 - Current
Insurance Agent
AllState
09.2014 - 09.2017
Bachelor of Science - Human Resources Management
Colorado Technical University
Bachelor of Science - Human Resources Management
Southeast Technical Institute
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