Summary
Overview
Work History
Education
Skills
Timeline
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Halle Damron

Medina,OH

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.

10+ years of experience resolving complex client issues and improving satisfaction scores.

Successfully works as part of a team to reach goals and complete assigned tasks on time.

Known for successfully handling escalated customer support issues and working in a variety of settings to foster creative problem-solving techniques.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Elegant Ensemble Linen Company
Medina, OH
01.2024 - 09.2025
  • Assisted customers with product inquiries and order placements.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Processed orders and managed returns using company software systems.

Front Desk Receptionist

Halleen Kia
Strongsville, Ohio
08.2022 - 01.2024
  • Greeted customers warmly and provided assistance with inquiries.
  • Managed phone calls and directed them to appropriate departments.
  • Scheduled appointments for service and sales teams efficiently.
  • Answered and directed multiple phone lines
  • Order processing
  • Resolve customer complaints/inquiries
  • Maintain customer accounts and record account information
  • Managed appointment scheduling for service and sales departments efficiently.

Administrative Assistant

The Inn at Joshua Tree Assisted Living
North Olmsted, Ohio
01.2020 - 08.2022
  • Coordinated daily scheduling for residents in assisted living facility.
  • Managed communication between staff, residents, and families effectively.
  • Maintained organized filing system for resident records and documents.

Education

Associate of Science - Nursing

Lorain County Community College
Elyria, OH

Skills

  • Customer relationship management
  • Order processing
  • Customer inquiry resolution
  • Software proficiency

Timeline

Customer Service Representative

Elegant Ensemble Linen Company
01.2024 - 09.2025

Front Desk Receptionist

Halleen Kia
08.2022 - 01.2024

Administrative Assistant

The Inn at Joshua Tree Assisted Living
01.2020 - 08.2022

Associate of Science - Nursing

Lorain County Community College
Halle Damron