H A L L E G O M E Z

Provided client focused support in a fast-paced salon environment by consulting with guests on hair goals and clearing communicating needs to stylists. Assisted with color formulation and application, including shampooing, toning, and blow-drying services. Managed stylist scheduling and time management to maintain efficiency during busy periods while creating a welcoming, comfortable experience for clients through conversation and attentiveness. Adapted quickly to high-pressure situations, maintaining organization and professionalism amid daily chaos.

• Prepared workstations by organizing tools and sanitizing equipment.

• Managed front desk operations, ensuring exceptional customer service and prompt assistance to visitors.
• Handled multi-line phone system, directing calls and responding to inquiries with professionalism.
• Assisted in onboarding new staff by providing training on front desk protocols and procedures.
• Provided exceptional front desk and guest services by efficiently checking guests in and out, managing reservations and cancellations, and ensuring a seamless arrival experience.
• Guided guests through the check in process by collecting required information, offering beverages and robes, and escorting them to their designed spa experience.
• Maintained accurate inventory of retail and spa products.
• Demonstrated strong organizational, communication and customer service skills in a face paced environment.

• Working as a front desk clerk I had to greet customers with the utmost respect and cheerfulness, check-in and check out guests, and I had to be able to problem-solve on the spot to make sure our guests had an amazing time staying with us.