Halle Ledbetter
Murfreesboro,TN
Summary
Customer Service Specialist with extensive experience at Texas Roadhouse, recognized for exceptional drink preparation and outstanding customer engagement. Demonstrated success in training staff, resulting in improved upselling techniques and increased sales. Strong communication skills coupled with a deep understanding of customer needs facilitate success in high-pressure environments. Dedicated to enhancing guest experiences and nurturing long-term relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Texas Roadhouse
Murfreesboro, TN
01.2024 - Current
- Performed opening and closing duties including restocking supplies.
- Trained new bartenders on drink preparation and upselling techniques.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Sideline Reporter
Upper Cumberland Reporter
Cookeville, TN
06.2023 - Current
- Maintained up-to-date knowledge of sports rules, regulations, trends, and newsworthy topics related to the sport or team being covered.
- Maintained a network of sources in various fields to facilitate news gathering.
- Collaborated closely with production staff to ensure accuracy of all broadcast elements.
Server
Texas Roadhouse
Murfreesboro, TN
05.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions and recommended specials to increase profits.
Sideline Reporter
ESPN
Murfreesboro, TN
01.2025 - 03.2025
- Developed and executed investigative journalism pieces that required extensive research and persistence.
- Researched player backgrounds to gain a better understanding of the team dynamics.
- Maintained up-to-the-minute knowledge of breaking sports stories and responded to injury reports.
Assistant Manager
Hidden Valley Golf Course
Livingston, TN
05.2020 - 05.2023
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed key customer relationships to increase sales.
- Provided excellent customer service to members and guests, ensuring a positive golfing experience.
Education
High School Diploma -
Livingston Academy High School
Livingston, TN05-2023
Some College (No Degree) - Sports Media
Middle Tennessee State University
Murfreesboro, TNSkills
- Drink preparation
- Customer service
- Cash handling
- Inventory management
- Bar equipment maintenance
- Upselling techniques
- Public speaking
- Time management
- Communication skills
- Sports analysis
Certification
- Tennessee Alcoholic Beverage Commission License
- ABC Permit
Timeline
Sideline Reporter
ESPN
01.2025 - 03.2025
Bartender
Texas Roadhouse
01.2024 - Current
Sideline Reporter
Upper Cumberland Reporter
06.2023 - Current
Server
Texas Roadhouse
05.2023 - Current
Assistant Manager
Hidden Valley Golf Course
05.2020 - 05.2023
High School Diploma -
Livingston Academy High School
Some College (No Degree) - Sports Media
Middle Tennessee State University
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