Halle Stephens
Brooklyn,NY
Overview
3
3
years of professional experience
Work History
Customer Experience Manager
Michaels Craft Store
11.2023 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
Shift Manager
Sonic Drive In
04.2021 - 02.2023
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Associate of Science - Fashion Design
Fashion Institute of Technology
Manhattan, NY05.2026
High School Diploma -
Waynesboro High School
Waynesboro, VA05.2023
Skills
- Performance Evaluations
- Decision-Making
- Staff Management
- Creative and Innovative
Accomplishments
On the most recent weeks performance review at Michaels, I was sitting above the 9% new customer sign up goal at 15%!
Timeline
Customer Experience Manager
Michaels Craft Store
11.2023 - Current
Shift Manager
Sonic Drive In
04.2021 - 02.2023
Associate of Science - Fashion Design
Fashion Institute of Technology
High School Diploma -
Waynesboro High School