Michael Menees
Butler,PA
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
4
4
years of professional experience
Work History
Customer Experience Manager
The Home Depot Inc
10.2023 - Current
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Customer Experience Manager
The Home Depot Inc
02.2022 - 10.2023
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Front End Supervisor
The Home Depot Inc
03.2021 - 02.2022
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Receiving Supervisor
The Home Depot Inc
01.2020 - 03.2021
- Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
- Reduced inventory discrepancies by conducting regular cycle counts and addressing root causes of variances.
- Increased accuracy in shipments received, verifying quantities against purchase orders and invoices.
- Ensured safe working environment by enforcing safety protocols.
Education
No Degree -
Bellevue University
Bellevue, NE07.2012
High School Diploma -
Freeport Area Senior High School
Freeport, PA06.1983
Skills
- Team leadership
- Performance measurement
- Time management
- Effective communication
- Training and development
- Decision-Making
- Performance Evaluations
- Adaptability and flexibility
- Relationship building
- Customer feedback management
Timeline
Customer Experience Manager
The Home Depot Inc
10.2023 - Current
Customer Experience Manager
The Home Depot Inc
02.2022 - 10.2023
Front End Supervisor
The Home Depot Inc
03.2021 - 02.2022
Receiving Supervisor
The Home Depot Inc
01.2020 - 03.2021
No Degree -
Bellevue University
High School Diploma -
Freeport Area Senior High School
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