Hallee Gendron
Hudson,NH
Summary
Dedicated professional with over seven years in customer service, hospitality, and restaurant management. Skilled in leading teams, overseeing operations, addressing customer issues, and ensuring financial accuracy in dynamic settings. Strong communication, problem-solving, and organizational skills enhanced through leadership roles during pursuit of a Bachelor’s degree in Criminal Justice.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
Great NH Restaurants
Salem, NH
07.2025 - Current
- Oversee restaurant operations to ensure exceptional guest service, operational efficiency, and adherence to company standards.
- Manage guest concerns and resolve issues promptly to maintain a positive dining experience.
- Complete end-of-day financial reconciliation, including cash handling, balancing registers, and preparing nightly reports.
- Lead shifts in a fast-paced, high-volume restaurant environment while maintaining quality service standards.
- Monitor labor costs, staffing levels, and operational needs throughout each shift.
Bartender
Great NH Restaurants
Salem, NH
02.2024 - Current
- Prepare and serve alcoholic and non-alcoholic beverages while ensuring compliance with responsible alcohol service regulations.
- Manage multiple priorities simultaneously while delivering efficient and friendly service.
- Build positive relationships with guests, resulting in repeat business and customer loyalty.
- Monitor guest behavior and make responsible decisions regarding alcohol service when necessary.
- Assist with training new team members on service standards and operational procedures.
Server
Great NH Restaurants
Salem, NH
05.2022 - Current
- Provide excellent customer service to enhance dining experiences.
- Manage food and beverage orders efficiently using point-of-sale systems.
- Collaborate with kitchen staff to ensure timely meal delivery.
Host
Great NH Restaurants
Salem, NH
03.2021 - Current
- Greet guests warmly upon arrival to create a welcoming atmosphere.
- Manage reservations and seating arrangements efficiently during peak hours.
- Coordinate with kitchen and wait staff to ensure smooth service flow.
Customer Service Representative
Market Basket
Salem, NH
09.2018 - 03.2021
- Assisted customers with returns, exchanges, and service-related inquiries.
- Processed financial transactions, including cash handling and money services.
- Resolved customer complaints professionally and efficiently.
- Maintained accuracy while working in a fast-paced retail environment.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH 08.2021 - 05.2026
Skills
- Leadership & Team Management
- Conflict Resolution
- Communication
- Cash Handling & Financial Reconciliation
- Customer Service
- Problem Solving
- Report Writing
- Time Management
Timeline
Assistant Manager
Great NH Restaurants
07.2025 - Current
Bartender
Great NH Restaurants
02.2024 - Current
Server
Great NH Restaurants
05.2022 - Current
Bachelor of Science - Criminal Justice
Southern New Hampshire University
08.2021 - 05.2026
Host
Great NH Restaurants
03.2021 - Current
Customer Service Representative
Market Basket
09.2018 - 03.2021