Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Curry County Sheriffs Office
Gold Beach, OR
05.2022 - Current
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Prioritized and organized tasks to efficiently accomplish service goals.
Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Assistant Property Manager
Umbrella Properties
Eugene, OR
08.2021 - 05.2022
Collected monthly assessments, rental fees, deposits and payments.
Oversaw daily operations, maintenance and administration of various properties.
Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
Reviewed completed applications and assessed household information against file history and program regulations.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Medical Appointment Scheduler
Dr. Fine,Hoffman,and Sims
Eugene, OR
01.2021 - 08.2021
Updated patient information in databases and adhered to confidentiality requirements.
Answered telephones and directed calls to appropriate medical or adminstrative staff.
Assisted patients with canceling and rescheduling appointments.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
Associate of Science -
Columbia College
Sonora
08-2020
High School Diploma -
Bret Harte Union High School
Altaville, CA
06-2015
Skills
CPR and First Aid
Critical Thinking
Call Records Maintenance
Cross-Departmental Teamwork
Documentation And Reporting
Verbatim Transcription
Certification
Emergency Medical Dispatch Certification
Basic Telecommunications Certification
CPR Certification
Affiliations
While attending College, I took a few Medical Billing/Coding classes.
Timeline
911 Dispatcher
Curry County Sheriffs Office
05.2022 - Current
Assistant Property Manager
Umbrella Properties
08.2021 - 05.2022
Medical Appointment Scheduler
Dr. Fine,Hoffman,and Sims
01.2021 - 08.2021
Associate of Science -
Columbia College
High School Diploma -
Bret Harte Union High School
Emergency Medical Dispatch Certification
Basic Telecommunications Certification
CPR Certification
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