Lex Mcgavock
Rochester
Summary
Dynamic and dedicated professional with extensive experience as a 911 Dispatcher at Knox County Sheriff's Department. Proven ability to manage high-stress situations with composure while utilizing critical thinking and active listening skills. Committed to public safety, effectively routing emergency calls and coordinating responses to ensure timely assistance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Knox County Sheriff's Department
10.2024 - 09.2025
- Operated multi-line phone systems to receive emergency calls and assess situations.
- Assisted in coordinating response units by relaying critical information promptly.
- Documented caller information and incident details accurately for dispatch records.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Followed established protocols for professional handling of emergency situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Home Health Aide
Elara Healthcare
12.2022 - 08.2024
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Jailer
Knox County Sheriff's Department
02.2020 - 07.2022
- Supervised inmate activities to maintain safety and order within facility
- Conducted regular inspections to ensure compliance with safety regulations
- Managed inmate records, ensuring accuracy and confidentiality of information
- Collaborated with law enforcement and legal personnel during facility operations
- Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Conducted thorough searches of cells, common areas, and visitors'' belongings according to established security procedures preventing contraband entry into the jail facility.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals, and work sites.
- Assisted in intake and release of inmates.
Dietary Cook
Harmony Care
06.2017 - 03.2019
- Prepared balanced meals adhering to dietary guidelines and nutritional standards.
- Collaborated with dietitians to create tailored meal plans for residents.
- Ensured compliance with food safety regulations and sanitation practices.
- Managed inventory of food supplies, reducing waste through efficient usage.
Dietary Cook
Senior Living Properties
08.2012 - 10.2017
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
- Followed standard recipes, menus and apportions according to established standards.
- Provided nourishing and health-conscious food to customers under sanitary conditions.
Education
High School Diploma -
Rochester ISD
Rochester TXSkills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Map reading skills
- Police and fire procedures
- Public safety awareness
- EMS dispatch
- Call management
- Call routing
- CPR and first aid
Certification
- Certified CPR/ call taking
Timeline
911 Dispatcher
Knox County Sheriff's Department
10.2024 - 09.2025
Home Health Aide
Elara Healthcare
12.2022 - 08.2024
Jailer
Knox County Sheriff's Department
02.2020 - 07.2022
Dietary Cook
Harmony Care
06.2017 - 03.2019
Dietary Cook
Senior Living Properties
08.2012 - 10.2017
High School Diploma -
Rochester ISD
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