Halley Lewis
Sarasota,FL
Summary
Organized and well-equipped specialist with 9 years of professional customer service. Skilled at handling fast paced environments, and can adapt to any sensitive situation. Dedicated and fast learning, I am looking forward to using my skills and knowledge to achieve my goals.
Overview
8
8
years of professional experience
Work History
Lead Guest Coordinator
NUOVO Salon Group
Sarasota, FL
03.2025 - Current
- Greeted and assisted 50+ guests daily in a professional and friendly manner
- Provided exceptional customer service to each and every guest
- Managed high volume appointment scheduling using SalonBiz
- Coordinated schedules for 20+ stylists accordingly and efficiently
- Answered multi-line phones for all 3 NUOVO locations
- Accurately processed credit card, cash and gift card transactions
- Supported stylist products goals
Insurance Agent
Enhance Health
09.2024 - 12.2024
- Connecting with potential clients to configure the best, most affordable healthcare plan that fits their needs.
- Taking multiple inbound calls from potential clients, inquiring about health insurance, for long periods of time.
- Meeting sales goals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Food and Beverage Server
Tahitian Beach Resort
01.2024 - 07.2024
- Opening up the bar/kitchen area to set up for the day
- Wipe down/clean bar area and kitchen frequently
- Greet guests in a friendly manner
- Deliver quick and efficient service
- Maintained composure when busy
- Make up and cook food to guests liking
- Completed and obtained ServSafe food and alcohol certificates
Sales Agent
USHEALTH Group
10.2023 - 12.2023
- Reached out to potential clients to attempt to sell health insurance
- Use of a CRM
- Participated in sales trainings
Senior Purchase Specialist
Rocket Mortgage
05.2021 - 08.2023
- Providing communication with clients on their approval on their home mortgage
- Provides clear communication via phone and email on all documentation needed to keep the loan moving forward for closing
- Building rapport with my personal clients
- Coordinated with all parties working on the loan such as the Mortgage Banker, Underwriter and Realtor
- Providing empathy when needed
- Find solutions for any challenges that may arise during the loan process
- Paying attention to every detail on every clients loan
- Participated in Team Meetings weekly
- April 2023 C.A.V.S Coin winner. Meaning, Care, Accountability, Visibility and Support
- Remote work
Insurance Specialist
Rocket Mortgage
09.2020 - 08.2023
- Obtaining Homeowners and/or Flood Insurance
- Communicating with Insurance Agents on information or changes needed to finalize insurance declaration page
- Inputting the correct insurance information in company system
- Doubling checking invoices
Manager/Receptionist
Pigalle Salon & Medical Spa
07.2018 - 02.2020
- Manage day to day operations of the salon including opening and closing procedures and staff behavior
- Opening and closing the money drawer
- Answering a multi-line phone system
- Checking in and cashing out clients
- Resolve client complaints and provide solutions
- Marketing for the salon via Facebook and Instagram
- Schedule staff for convenient coverage
- Scheduling clients to their specific needs
- Ensuring clients were satisfied and comfortable
- Interview, hire and train new employees
- Manage inventory
- Product sales
- Making sure the salon was clean and kept up
- Plan meetings and events
Receptionist
Union Barber
02.2018 - 06.2018
- Opening and Closing procedures of the Barber Shop
- Answering phone calls to assist customers with the needs
- Maintaining laundry throughout the day
- Scheduling clients accordingly
- Stocking inventory
- Complete the day to day duties
- Promoting the Barber Shop via social media
Education
Cosmetology Certification - Cosmetology
Michigan College of Beauty
Rochester, MI10.2014
Skills
- Customer Service
- Microsoft Word/Excel
- Communication
- Food Handling Safety/Practices
- Organization
- Marketing
Timeline
Lead Guest Coordinator
NUOVO Salon Group
03.2025 - Current
Insurance Agent
Enhance Health
09.2024 - 12.2024
Food and Beverage Server
Tahitian Beach Resort
01.2024 - 07.2024
Sales Agent
USHEALTH Group
10.2023 - 12.2023
Senior Purchase Specialist
Rocket Mortgage
05.2021 - 08.2023
Insurance Specialist
Rocket Mortgage
09.2020 - 08.2023
Manager/Receptionist
Pigalle Salon & Medical Spa
07.2018 - 02.2020
Receptionist
Union Barber
02.2018 - 06.2018
Cosmetology Certification - Cosmetology
Michigan College of Beauty