Hi, I’m
Bianca Aguilar
Staten Island,NY
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
years of professional experience
Work History
Ted And Company
Lead Guest Coordinator
01.2018 - Current
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in a prompt and courteous manner.
- Welcomed guests on arrival, displaying a professional and friendly approach.
- Responded to guest inquiries, complaints, and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- Took phone and email reservations, recorded guest information in the computer system, and verified details.
- Contacted previous guests and potential visitors via email with information on events and promotions to build a clientele base.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Saint Pauls School Of NursingStaten Island, NY
Still in Progress from Medical Assisting
03.2024
Skills
- Special Event Planning
- Sales and Marketing
- Team Leadership
- Calendar and Scheduling Software
- Cash Counting
- Merchandise Display
- Performance Strategies
- Customer Inquiries
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Guest Coordinator
Ted And Company
01.2018 - Current
Saint Pauls School Of Nursing
Still in Progress from Medical Assisting
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