KIMBERLY JACKSON
Carson,CA
Summary
Manager with 9+ years of experience in the field. Successfully managed teams and exceeded targets goals. Proficient in developing effective sales strategies, building strong client relationships, and managing complex projects. Seeking to utilize my skills to drive success.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist
TED LEVINE DRUM COMPANY
S. El Monte, USA
01.2007 - Current
- Answered product and service questions and offered information on related products and services
- Maintained a customer account information database (incl
- Canceling and updating customer accounts)
- Placed and canceled orders weekly from customers, distributors, and agents
- Prepared monthly reports on customer satisfaction
- Prepared Excel spreadsheets, reports, and PowerPoint decks for meetings between cross-functional team members
- Used conflict resolution skills to resolve disputes between employees, clients, and vendors, typically within minutes of being made aware of the issue
- Regularly educated employees in the correct interpretation of all project plans
Project Coordinator
TED LEVINE DRUM COMPANY
S. El Monte, USA
01.2006 - 01.2007
Education
Bachelor of Applied Arts & Science - Humanistic Psychology
Sonoma State University
Cotati, CA05.1990
Skills
- Negotiation
- Strategic thinking
- Time management
- Leadership
- Goal setting
- Building customer loyalty
- Troubleshooting
- Communication
- Analytical/problem-solving aptitude
- Sales expertise
References
Ruth Arizmendi, (626)-705-2341, ruth@tldrumco.com
Software Efficiency
- MICROSOFT OFFICE (WORD, EXCEL)
- SALESFORCE
- ARIBA
- LOTUS NOTES
- AS400
- PLATINUM
- SAGE PFW
Timeline
Customer Service Specialist
TED LEVINE DRUM COMPANY
01.2007 - Current
Project Coordinator
TED LEVINE DRUM COMPANY
01.2006 - 01.2007
Bachelor of Applied Arts & Science - Humanistic Psychology
Sonoma State University
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