Colton Lewis
Cuyahoga Falls,OH
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 4-5 year career. Strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
DeliverThat
Canton, OH
11.2024 - 01.2026
- Coordinated with drivers and partners to optimize routes and minimize delays
- Maintained clear and concise communication with all stakeholders to foster positive relationships and ensure seamless information flow
- Resolved customer inquiries and issues in a timely and professional manner
- Provided exceptional customer service to enhance overall customer satisfaction
- Collaborated with team members to improve processes and efficiency
- Managed customer accounts and maintained accurate records
Outside Account Executive
SpectrumVOIP
Austin, TX
04.2023 - 04.2024
- Developed and implemented successful cold calling strategies to secure appointments with new clients
- Achieved a 20% increase in average revenue per client by upselling premium service packages
- Cultivated strong relationships with clients to demonstrate the value of products and services
- Closed contracts with over 30 new high-value business clients to expand market share
- Generated $500,000 in revenue within the first six months at the company
- Demonstrated the ability to save clients money and enhance their business communication experience through product knowledge and value proposition
Business Development
Fully Accountable
Fairlawn, OH
01.2019 - 12.2022
- Spearheaded strategic prospecting efforts to drive growth in the eCommerce and digital business segment
- Oversaw business development to originate new client opportunities.
- Achieved a record-breaking email open rate of 50%, surpassing industry standards by 30%
- Generated $150,000 in new revenue through innovative sales strategies
- Played a key role in the company's recognition on the Inc. 5000 list of fastest-growing privately held companies
- Collaborated with cross-functional teams to develop and execute successful sales campaigns
- Performed business development activities, sourcing, pitching and securing new business and projects within local markets.
Education
Professional Sales Certificate - Professional Sales Certificate
University of Akron
Akron, OH12-2019
Organizational Supervision
University of Akron, College of Arts & Sciences
Akron12-2019
Skills
- Relationship Building
- Account Management
- Negotiation
- Cold-Calling
- Self-Motivated
- Detail Oriented
- Complaint resolution
- Price quotes
- Call centers
- CRM software
- Sales strategy development
- Territory management
Affiliations
University of Akron, Football
Timeline
Customer Service Specialist
DeliverThat
11.2024 - 01.2026
Outside Account Executive
SpectrumVOIP
04.2023 - 04.2024
Business Development
Fully Accountable
01.2019 - 12.2022
Organizational Supervision
University of Akron, College of Arts & Sciences
Professional Sales Certificate - Professional Sales Certificate
University of Akron