Halley Mayo
Shoreline,WA
Summary
Knowledgeable people manager with background in studio operations, customer service, teaching, and theatre. Led teams to achieve high-quality standards and effectively developed teams to increase revenue and customer experience. Demonstrated strong organizational and communication skills, fostering collaborative environment. Passion for helping others, theatre, and implementing fun.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Studio Manager
Orangetheory Fitness
Shoreline, WA
05.2025 - Current
- Managed daily studio operations, ensuring optimal member experience and satisfaction.
- Oversaw staff hiring, scheduling and performance.
- Achieved month-over-month and year-over-year revenue growth through strategic initiatives and team development.
- Delivered outstanding experiences for over 425 members and potential clients. Growing the studio by 6%.
- Ensured CRM accuracy to boost lead conversion rates through diligent tracking
Guest Experience Lead
Lululemon
Fayetteville, AR
03.2016 - 03.2024
- Acted as the Supervisor on Duty, navigate the sales floor to meet business, team, and guest needs.
- Ensured guests receive technical education on products to enhance their in-store experience.
- Handled store opening/closing procedures, preparing the store, and analyzing daily data to meet sales targets.
- Provided feedback, mentoring, coaching, and assisting in the hiring/onboarding process
Instructor– Acting I (Non-Majors)
University of Arkansas
Fayetteville, AR
08.2018 - 05.2019
- Taught two university-level acting sections, instructing script analysis, scene study, and foundational techniques.
- Guided rehearsals and character development, providing constructive feedback that enhanced student performances.
- Developed engaging lesson plans that accommodated diverse student skill levels, fostering deeper understanding of acting concepts.
- Fostered collaboration among students of varied experience through coordinated group activities, strengthening ensemble dynamics.
- Collaborated with colleagues on acting course curriculum development.
- Monitored attendance and evaluated progress via assessments and feedback.
Teaching Artist
Various
Fayetteville, AR
06.2006 - 07.2017
- Facilitated movement and speech classes for youth, fostering creativity and confidence during summer camp sessions.
- Empowered young actors to embrace risks within a supportive and inclusive environment.
- Designed engaging exercises to enhance physical awareness and vocal clarity, enriching storytelling skills.
Education
MFA - Acting
University of Arkansas
Fayetteville, AR01-2019
BA - Theatre Arts and Dance
Hendrix College
Conway, AR01-2008
Skills
- Performance feedback
- Operations monitoring
- Hiring and training
- Customer relationship management
- Team development
- Student engagement
- Customer service
- Collaborative learning
Certification
Basic Life Support - Adult, Child, Infant CPR and AED
Timeline
Studio Manager
Orangetheory Fitness
05.2025 - Current
Instructor– Acting I (Non-Majors)
University of Arkansas
08.2018 - 05.2019
Guest Experience Lead
Lululemon
03.2016 - 03.2024
Teaching Artist
Various
06.2006 - 07.2017
BA - Theatre Arts and Dance
Hendrix College
MFA - Acting
University of Arkansas
ACTIVITIES AND HONORS
Volunteer, Early Stages - New York City, Volunteer, Gilda's Club - Chicago, IL, Volunteer, ArtsLive Theatre - Fayetteville, AR, Volunteer, TheatreSquared - Fayetteville, AR