Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Claims Associate
State Farm
Bloomington, IL
11.2024 - Current
Maintained accurate records of customer interactions including notes on conversations and changes made to accounts.
Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
Funeral Director Intern
Hinchliff- Pearson-West Funeral Home
Galesburg, IL
02.2022 - 11.2024
Organize funeral details, such as music, flowers, pallbearers, and obituaries.
Managed paperwork including death certificates and burial permits.
Conducted research on state laws pertaining to disposition of remains.
Prepared and distributed service programs for memorials and funerals.
Created meaningful tributes for family members through video montages or slideshows.
Documented financial transactions related to funerals and burials.
Performed administrative duties such as filing documents and answering phones.
Assisted in coordinating and scheduling services with families.
Certified Nursing Assistant / Health Care Technician
Carle Foundation Hospital
Champaign, Illinois
03.2020 - 07.2021
Responsibilities include Helping nurses in patient care by taking vitals and blood sugars
Helping patients with care needs including ambulation, turning, hygiene
Stocking nurse servers and medical supplies.
Certified Nursing Assistant / Health Care Technician
Bickford Senior Living
Champaign, Illinois
06.2019 - 02.2020
Responsibilities included: Ensure safety of assisted living and memory care residents, take vitals and notify proper authorities if additional care is required, provide hygiene assistance to residents and help to ensure emotional well-being
Clean and other miscellaneous tasks as needed.
Education
Associate of Applied Science - Mortuary Science
Carl Sandburg College
Galesburg, IL
05.2023
Associates in Arts -
Heartland Community College
05.2021
Normal Community West High School
05.2017
Skills
Memorial Program Development
Customer Service
Organizational abilities
Compassionate communication
MS Word, Excel, and Outlook
Timeline
Claims Associate
State Farm
11.2024 - Current
Funeral Director Intern
Hinchliff- Pearson-West Funeral Home
02.2022 - 11.2024
Certified Nursing Assistant / Health Care Technician
Carle Foundation Hospital
03.2020 - 07.2021
Certified Nursing Assistant / Health Care Technician
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm