Hallie Griffith
Vero Beach,FL
Summary
Experienced and compassionate Ombudsman with nearly 2 years of experience in patient service recovery and 15 years of clinical expertise. Skilled in resolving patient grievances, ensuring compliance with healthcare regulations, and improving the overall patient experience. Eager to leverage my extensive clinical background and patient-centered approach in a new environment, and willing to relocate to contribute to a healthcare organization’s mission of enhancing patient care and satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Ombudsman 1
Cleveland Clinic Indian River Hospital
04.2023 - Current
- Mediate and resolve patient complaints related to medical care, billing, communication, and treatment, ensuring issues are thoroughly investigated and resolved while maintaining a focus on patient satisfaction.
- Collaborate with clinical teams, social workers, and administrators to address systemic issues affecting patient experience and care quality, offering suggestions for process improvements and promoting patient-centered care practices.
- Compose clear, professional, and empathetic grievance resolution letters in response to patient or client complaints, ensuring timely resolution and alignment with company policies and regulatory requirements
- Participate in regular meetings with legal counsel to discuss ongoing cases, compliance updates, and emerging legal concerns related to patient care and hospital policies.
- Presented detailed reports on ongoing grievances, resolution outcomes, and key performance metrics to senior leadership, driving informed decision-making and policy enhancements.
Registered Respiratory Therapist
Cleveland Clinic Indian River Hospital
11.2015 - 04.2023
- Lead therapist during COVID-19 pandemic
- Clinical liaison for laboratory
- Assist in bronchoscopies with pulmonologists, insert arterial lines, intubate patients, perform pulmonary function tests
Registered Respiratory Therapist
Lawnwood Regional Medical Center
01.2014 - 01.2015
- Day shift charge therapist and Clinical Educator for the hospital
- Assess and treat patients in a Level II trauma center
- Orient new employees
Registered Respiratory Therapist
Southwest Regional Medical Center
01.2011 - 01.2014
- Worked with patients suffering from COPD, pneumonia, chronic bronchitis, emphysema, asthma, and lung cancer by providing rehabilitative and therapeutic services such as breathing treatments and oxygen therapy
- Developed, evaluated and provided monthly statistics on performance improvement measures when not working as a floor therapist or in the emergency room; also reviewed department policies regularly
- Selected by supervisor because of knowledge about patient safety and actively involved in the Safety Culture Forum that promotes the hospital as a High Reliability Organization
Registered Respiratory Therapist
Ruby Memorial Hospital
01.2009 - 01.2011
- Provided therapeutic care to patients suffering from cystic fibrosis and asthma with bronchodilator and oxygen administration devices
- Worked as a full-time respiratory therapist in a Level I trauma center on a critical care level
- Cared for trauma victims by performing ventilation care and management
Certified Respiratory Therapist
Southwest Regional Medical Center
01.2008 - 01.2009
- Administered bedside spirometry tests to patients suffering from lung ailments, performed EKGs on cardiac patients while working as floor and emergency room therapist
- Provided bronchodilator and oxygen therapy to patients who were admitted with lung issues such as pneumonia, COPD and asthma; tested patient lung capacities
Education
Master of Public Health -
Kaplan University
01.2013
BS - Respiratory Care
Indiana University of Pennsylvania
Indiana, PA01.2008
Skills
- Critical Care and Emergency Services
- Patient Relationships and Education
- Diagnostic Skills
- Performing in High Stress Situations
- Patient Assessment
- Mediation and resolution
- Clinical background
- Handling Competing Medical Priorities
Certification
- Registered Respiratory Therapist, Florida, RT#13610
Career Expertise And Strengths
- Skilled in resolving conflicts
- Adept at maintaining impartiality and confidentiality while managing sensitive issues and concerns
- Experience working in multidisciplinary healthcare teams, collaborating with physicians, nurses, and other professionals
- Adaptability to rapidly changing healthcare environments and patient needs during public health crises.
Timeline
Ombudsman 1
Cleveland Clinic Indian River Hospital
04.2023 - Current
Registered Respiratory Therapist
Cleveland Clinic Indian River Hospital
11.2015 - 04.2023
Registered Respiratory Therapist
Lawnwood Regional Medical Center
01.2014 - 01.2015
Registered Respiratory Therapist
Southwest Regional Medical Center
01.2011 - 01.2014
Registered Respiratory Therapist
Ruby Memorial Hospital
01.2009 - 01.2011
Certified Respiratory Therapist
Southwest Regional Medical Center
01.2008 - 01.2009
Master of Public Health -
Kaplan University
BS - Respiratory Care
Indiana University of Pennsylvania
- Registered Respiratory Therapist, Florida, RT#13610
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