Hallie Roper
Gainesville,GA
Summary
Dedicated customer service representative known for enhancing guest experiences through effective reservation management, problem-solving, and strong team collaboration.
Overview
2
2
years of post-secondary education
15
15
years of professional experience
Work History
Customer Service Representative
Super 8
Gainesville, Georgia
04.2022 - Current
- Provided excellent customer service to guests during check-in and check-out processes.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Managed reservations through property management system efficiently.
- Coordinated housekeeping schedules to maintain high cleanliness standards.
- Assisted guests with billing inquiries and payment processing accurately.
- Collaborated with team members to enhance overall guest experience consistently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Collected deposits from guests during check-in for reservation confirmation. or payments and arranged for billing.
Customer Service Representative
Motel 6
Gainesville, GA
02.2012 - 04.2022
- Provided excellent customer service to guests during check-in and check-out processes.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Assisted guests with billing inquiries and payment processing accurately.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
- Managed reservations through property management system efficiently.
- Collaborated with team members to enhance overall guest experience consistently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated housekeeping schedules to maintain high cleanliness standards.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Collected deposits or payments and arranged for billing.
Education
Master Cosmetologist - Master Cosmetology
Lanier Technical College
Oakwood, GA 03.2009 - 05.2011
East Hall
Gainesville , Georgia Skills
- Reservation management
- Credit card payment processing
- Data collection
- Customer engagement
- Team collaboration
- Key holder experience
Timeline
Customer Service Representative
Super 8
04.2022 - Current
Customer Service Representative
Motel 6
02.2012 - 04.2022
Master Cosmetologist - Master Cosmetology
Lanier Technical College
03.2009 - 05.2011
East Hall