Hally Ly
SEATTLE,WA
Summary
Experienced Server specializing in personalized service and anticipating customer needs. Enhanced dining experiences through expert menu recommendations and proactive customer engagement. Dedicated Catering Server with a strong focus on maintaining high standards of presentation and service, effectively addressing diner concerns to maximize satisfaction.
Overview
16
16
years of professional experience
Work History
Catering Server
DSquared Hospitality Company
SEATTLE, WA
08.2024 - Current
- Coordinated food preparation and presentation for large-scale catering functions, ensuring high-quality standards and guest satisfaction.
- Provided exceptional customer service during events, ensuring guest satisfaction and prompt assistance.
- Managed guest inquiries, resolving issues promptly to enhance overall customer experience.
- Trained new staff on operational procedures and service techniques to enhance team efficiency and performance.
- Oversaw inventory management, ensuring timely ordering and maintaining stock levels for event requirements.
- Prepared and organized dining areas for events, creating an inviting atmosphere.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted with event breakdown and cleanup after services concluded.
Cashier
What The Pho
01.2024 - 02.2025
- Consistently provide exceptional customer service by greeting customers with a warm smile and friendly attitude, ensuring a positive dining experience for all patrons at What The Pho.
- Engaged customers with friendly demeanor, fostering a pleasant dining experience at all times.
- Handled cash transactions and maintained accurate sales records, upholding financial integrity in all cashier duties.
- Maintained clean and organized workspace, ensuring hygienic environment for customers and team members.
Deli Clerk
Tanh Dinh Deli
06.2022 - 11.2023
- Engaged customers in product tastings and promotions to successfully upsell deli products and drive sales.
- Created merchandising strategies that attracted customers to deli section, boosting sales at Tanh Dinh Deli.
- Established strong relationships with local suppliers to secure high-quality deli products, enhancing customer experience and differentiating deli from competitors.
Server
Bahama Breeze
09.2010 - 03.2020
- Drove sales by promoting menu items, seasonal specials, and beverage offerings, enhancing guest dining experience at Bahama Breeze.
- Enhance guest satisfaction by providing exceptional service and personalized recommendations tailored to individual preferences and dietary restrictions at Bahama Breeze.
- Engaged with guests, anticipated needs, and created memorable dining experiences that reflected vibrant atmosphere of Bahama Breeze.
- Provided personalized recommendations tailored to individual preferences and dietary restrictions, enhancing guest satisfaction at Bahama Breeze.
Education
High School Diploma -
Medford Senior High
Medford, ORSkills
- Event setup
- Food presentation
- Food safety
- Sanitation practices
- Catering compliance
- High volume dining
- Meal delivery
- Cash handling
- Task prioritization
- Attention to detail
- Anticipating customer needs
- Personalized Service
- Menu Recommendations
Timeline
Catering Server
DSquared Hospitality Company
08.2024 - Current
Cashier
What The Pho
01.2024 - 02.2025
Deli Clerk
Tanh Dinh Deli
06.2022 - 11.2023
Server
Bahama Breeze
09.2010 - 03.2020
High School Diploma -
Medford Senior High