Summary
Overview
Work History
Education
Skills
Timeline
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Halona Friend

Leland,NC

Summary

Dynamic Shift Lead with a proven track record at Subway, enhancing shift productivity and maintaining high standards of customer satisfaction. Skilled in employee training and problem-solving, adept at leading teams to exceed goals through effective decision-making and a focus on workplace safety. Demonstrates exceptional team leadership and customer service focus, ensuring operational excellence.

Overview

1
1
year of professional experience

Work History

Shift Lead

Subway
09.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

Associates - Computer Integrating Machining

Cape Fear Community College
Wilmington, NC

High School Diploma -

James Madison
GA
12.2023

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service
  • Workplace Safety
  • Positive Attitude
  • Problem-Solving
  • Team Leadership

Timeline

Shift Lead

Subway
09.2023 - Current

Associates - Computer Integrating Machining

Cape Fear Community College

High School Diploma -

James Madison

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