Hamdi Abdelgawad
Redwood City,CA
Summary
Hardworking professional with 5 years of experience and a proven knowledge of back office operations, administrative support, and customer service. Aiming to leverage my abilities to successfully ll the role at your company.
Overview
4
4
years of professional experience
Work History
SALES AND SERVICE MANAGER
24 Hour Fitness
Redwood City
07.2021 - Current
- Require to multi-task and manage time accordingly and successfully work in a constant fast-paced environment
- Was able to surpass all expectations and get promoted twice within a year
- Navigated multiple computer systems and applications and utilized search tools to find information
- Recognized on a national level as the number 1 Sales Manager
- Helped make the Redwood City club to be the top profit yielding out of the entire Bay Area
- Maintained the #1 spot in the northern California market in sales revenue, net member growth, and fitness revenue for an entire year
- Managed daily operations including budgeting, scheduling, payroll, and inventory control
- Successfully managed and operated the gym without a General Manager for two months, resulting in the highest monthly revenue and membership growth for the entire year.
CURBSIDE SHOPPER
Whole Foods
Redwood City
12.2020 - 07.2021
- Built and maintained positive working relationships with co-workers
- Attended training to refresh on current procedures and learn process improvements
- Delivered service excellence through all points of contact
- Exhibited strong problem-solving abilities when dealing with customer inquiries or complaints regarding order fulfillment.
- Worked quickly to locate products on store shelves and meet order deadlines.
Education
HIGH SCHOOL DIPLOMA -
Sequoia High School
Redwood City, CA06.2020
Skills
- Sales
- Back office operations
- Multi-tasking
- Customer Service
- Service Sales
- Time management
- Sales expertise
- Scheduling
- Payroll
- Building positive relationships
- Problem-solving
- Organizational skills
- Multitasking
- Communication
- Upselling
- Sales Development
- Time Management
- Problem-Solving
- Customer Relationship Management
- Customer Retention
- New Hire Training
- Handling Escalations
- Sales Presentations
- Talent Development
- Sales Promotion
- Customer-focused
- Staff Management
Languages
- Arabic
- English
Timeline
SALES AND SERVICE MANAGER
24 Hour Fitness
07.2021 - Current
CURBSIDE SHOPPER
Whole Foods
12.2020 - 07.2021
HIGH SCHOOL DIPLOMA -
Sequoia High School
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