Hamed Trashorras Cruz
Miami,Florida
Summary
Dynamic and results-driven sales professional with a strong background in travel, hospitality, and client relationship management. Proven ability to exceed sales targets, build lasting client relationships, and provide exceptional travel experiences. Skilled in using CRM systems, negotiating contracts, and optimizing revenue. Bilingual in English and Spanish, with experience in business consulting and travel sales. Seeking a sales position where I can leverage my expertise to drive business growth and enhance customer satisfaction. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
11
11
years of professional experience
Work History
Recruitment Specialist
HealthTrust
Sunrise, USA
04.2024 - 11.2024
- Recruited top allied health and nursing professionals for hospitals across the nation.
- Negotiated compensation packages to optimize profitability while maintaining candidate satisfaction
- Utilized platforms like LinkedIn, Indeed, and Vivian to source high-quality candidates
- Conducted initial phone screenings with prospective candidates.
Business Consultant
American Express
Sunrise, USA
06.2023 - 02.2024
- Supported small business clients in obtaining business credit cards to enhance financial advantages.
- Implemented optimized strategies for improved rewards and efficient spending.
- Built strong client relationships to ensure long-term retention and satisfaction.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
Recruiter
MedPro Healthcare Staffing
Sunrise, USA
04.2022 - 05.2023
- Focused recruitment efforts on travel roles within the healthcare sector.
- Streamlined candidate onboarding by managing pay structures and regulatory requirements.
- Provided centralized support for administrative tasks and professional guidance.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Negotiated salary and benefits packages with candidates.
Smart Home & Entertainment Sales
AT&T
Miami, USA
11.2021 - 02.2022
- Provided customized solutions for entertainment systems to elevate client experiences.
- Acquired new clients, and managed retention strategies.
- Scheduled service appointments and managed order workflows with CRM platforms.
- Analyzed customer feedback data to identify areas of improvement in the sales process.
- Built customized solutions to meet customers' requirements.
Personal Cruise Consultant
Norwegian Cruise Line
Miami, USA
11.2018 - 01.2021
- Tailored cruise vacation bookings to match client preferences.
- Consistently facilitated positive experiences across multiple customer engagement channels.
- Utilized Salesforce for efficient management of guest accounts and tracking leads.
- Gained acknowledgment in the Top Consultant Club by consistently exceeding sales expectations every month.
- Generated leads through cold calling prospective customers.
- Provided clients with accurate and up-to-date information on cruise packages, itineraries, ports of call, and onboard activities.
Smart Home & Entertainment Sales
DISH Network
Miami, USA
12.2017 - 10.2018
- Promoted smart home and entertainment products, enhancing user experience.
- Secured client acquisitions through targeted outreach.
- Organized orders and scheduled technical support visits using CRM tools.
- Consistently outperformed sales goals, contributing to a 300% growth in key performance indicators at DISH Network.
Ramp Shift Manager
American Sales & Management (Eulen)
Miami, Florida
05.2016 - 06.2017
- Reviewed financial statements to meet targets during shift.
- Identified opportunities to reduce cost and improve productivity.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Collaborated with other departments to coordinate timely delivery of cargo shipments.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
Lead Ramp Agent
American Sales & Management (Eulen)
Miami, Florida
03.2014 - 05.2016
- Supervised ground staff activities during their shift including breaks and meal times.
- Prepared documents related to flight operations such as load sheets, gate passes, manifests.
- Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Adhered to strict timelines for the turnaround of flights.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
Education
Associate in Science - Accounting Technology
Miami Dade College
Miami, FL10-2025
Certification in Aircraft Electronic Maintenance - Aviation
NAS Pensacola
Pensacola, FL09-2013
High School Diploma -
Miami Coral Park Senior High
Miami, FL05-2012
Skills
- CRM software usage
- Sales follow-up
- Performance tracking
- Upselling strategies
- Offering sales support
- Sales strategies
- Lead generation
- Workforce management
- Schedule preparation
- Policy implementation
- New system installations
- Circuit wiring
- Repair sequencing
- Hardware installation
Accomplishments
- Achieved top sales performance at Norwegian Cruise Line, exceeding goals consistently.
- Tripled monthly sales metrics at DISH Network.
- Recognized for exceptional client service and business growth strategies.
References
Available upon request.
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Recruitment Specialist
HealthTrust
04.2024 - 11.2024
Business Consultant
American Express
06.2023 - 02.2024
Recruiter
MedPro Healthcare Staffing
04.2022 - 05.2023
Smart Home & Entertainment Sales
AT&T
11.2021 - 02.2022
Personal Cruise Consultant
Norwegian Cruise Line
11.2018 - 01.2021
Smart Home & Entertainment Sales
DISH Network
12.2017 - 10.2018
Ramp Shift Manager
American Sales & Management (Eulen)
05.2016 - 06.2017
Lead Ramp Agent
American Sales & Management (Eulen)
03.2014 - 05.2016
Associate in Science - Accounting Technology
Miami Dade College
Certification in Aircraft Electronic Maintenance - Aviation
NAS Pensacola
High School Diploma -
Miami Coral Park Senior High
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