HAMEEDULLAH YUSOFZAI
Kabul,Afghanistan
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
GM/ISP Manager
Zohak Technology ISP
Kabul
09.2024 - Current
- Developing strategic plan for optimized productivity.
- Reviewing and improving organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes.
- Adhere to company standards for excellence and quality.
- Seeking out opportunities for expansion and growth by developing new business relationships.
- Providing guidance and feedback to help others strengthen specific knowledge/skill areas.
- Overseeing day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals.
- Recruiting, onboarding, and training high-performing employees to achieve objectives for sales, profitability, and market share.
- Maintaining project timelines to ensure tasks are accomplished effectively.
- Developing, implementing, and maintaining budgetary and resource allocation plans.
- Delegating responsibilities to the best-qualified employees and enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values.
- Resolving internal staff conflicts efficiently and to the mutual benefit of all involved.
Sales & Marketing Manager
Zohak Technology ISP
Kabul
03.2024 - 08.2024
- Using knowledge of the market and competitors, identify and develop the company's unique selling propositions and differentiators.
- Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
- Plan and attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
- Identify opportunities for events, campaigns, services, and distribution channels that will lead to an increase in sales.
- Understand the company's goal and purpose so that will continually enhance the company's performance.
- Ensure that data is accurately entered and managed within the company's CRM or other sales management system.
- Forecast sales targets and ensure they are met by the team.
- Ensure all team members represent the company in the best light.
- Present sales training and mentoring to sales team and other internal staff.
- Assist the marketing department in creating suitable lead generation strategies.
- Assist the marketing department in designing online marketing campaigns.
Corporate Sales Supervisor
UA-Telecom
Kabul
05.2023 - 02.2024
- Identified and targeted business opportunities from new and existing clients.
- Grew customer base, acquiring new customers and identifying needs to deliver relevant services.
- Made appointments with potential clients to provide information about service.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Conducted market research and reported on competitors.
- Addressed inquiries from clients and department team members.
- Helped customers open accounts, make deposits, update information and carry out a range of routine actions.
- Consulted with customers to resolve service and billing issues.
- Uphold quality control policies and procedures to increase customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving service and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Made outbound calls to obtain account information.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
CRM Officer
UA-Telecom
Kabul
03.2022 - 04.2023
- Helped customers find specific services, answered questions and offered service advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Answered service questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Promoted products at trade shows across region, connecting with prospects and improving market penetration.
- Researched competitors and stayed on top of current market conditions to survey landscape and anticipate roadblocks.
- Sourced new sales opportunities through inbound lead follow-up.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Used cold calling and networking to sell products and services.
- Generated leads and solicited new opportunities by leveraging business intelligence and third-party data sources.
- Gauged client and customer interests and needs with surveys and networking techniques.
Sales & Marketing Officer
UA-Telecom
Kabul
12.2020 - 02.2022
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts.
- Developed and presented creative ideas to internal stakeholders and customers to initiate new programs and successful sales initiatives.
- Sourced new sales opportunities through inbound lead follow-up.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Communicated regularly with territory and regional managers for daily support and strategic planning.
- Assigned qualified leads to field sales team for further development and closure.
- Prepared presentations, proposals and sales contracts for existing and potential accounts.
- Contacted existing customers or clients to gather testimonials and evidence to support sales proposals.
- Generated leads and solicited new opportunities by leveraging business intelligence and third-party data sources.
Sales Officer
SEA Construction & Logistics
Kabul
02.2018 - 04.2019
Education
BBA - Management
Rana University
Kabul, Afghanistan 01.2022 - 12.2025
Certified Project Management & proposal Writing -
SMART Afghan International Training & Consultancy
Kabul, AfghanistanCertified Information Technology -
A To Z Computer Center
High School Diploma -
Daqiqi Balkhi High School
Certified English Language -
Tolo Science & English Language Center
Skills
- Detail-Oriented
- Time Management
- Operating Procedures and Policies
- Sales Statistics Analysis
- Decision Making
- Problem-Solving
- Verbal and Written Communication
- Market Trend Analysis
- Customer Service
- Price Schedules
- Relationship Building
- Sales Program Coordination
- Product and Service Promotion
- Discount Rate Requirements
- Sales Records Management
- Customer Complaint Resolution
- Account Servicing
- Document Management
- Brand Marketing
- Enterprise Sales
- Appointment Scheduling
- Lead Identification and Generation
- Business Objective Analysis
- Lead Generation
- Contract Management
- Sales Targeting
- Client Base Retention
- Operations Management
- Brand Development
- Direct Sales
- Strong decision-making ability
- Excellent communication
- Collaboration and delegation
- Strong work ethic
- Adaptability
- Exceptional interpersonal skills
- Adept at working effectively unsupervised
- Quickly mastering new skills
References
- Ahmad Naeed Qayumi, Zoha Hareer Geti, Finance Manager, ah.Naweed.qayumi@gmail.com
- Abdullah Danish, Etisalat Afghanistan, ISP Head, ADanish@etisalat.af
- Matiullah Temori, Afghan Bawar, CEO, Sales@afghanbawar.com
Languages
- Dari
- Pashto
- English
- Urdu
- Turkish
Timeline
GM/ISP Manager
Zohak Technology ISP
09.2024 - Current
Sales & Marketing Manager
Zohak Technology ISP
03.2024 - 08.2024
Corporate Sales Supervisor
UA-Telecom
05.2023 - 02.2024
CRM Officer
UA-Telecom
03.2022 - 04.2023
BBA - Management
Rana University
01.2022 - 12.2025
Sales & Marketing Officer
UA-Telecom
12.2020 - 02.2022
Sales Officer
SEA Construction & Logistics
02.2018 - 04.2019
Certified Project Management & proposal Writing -
SMART Afghan International Training & Consultancy
Certified Information Technology -
A To Z Computer Center
High School Diploma -
Daqiqi Balkhi High School
Certified English Language -
Tolo Science & English Language Center