Hamid Zahid
Pomona,United States
Summary
Reliable and hardworking employee with 5+ years of experience in fast paced customer service and retail environments. Proven ability to handle high volume transactions, work efficiently under pressure, and provide excellent customer service. Available for immediate work and flexible scheduling.
Overview
6
6
years of professional experience
1
1
Certification
Work History
FOH Team Member
Panda Restaurant Group
Torrance, United States
06.2024 - 06.2025
- Delivered exceptional customer service, enhancing guest satisfaction in a fast-paced dining environment.
- Coordinated with team members to streamline restaurant operations and improve service flow.
- Ensured cleanliness and organization of dining areas and workstations, promoting a positive dining experience.
- Handled cash transactions accurately and processed customer payments.
Host
Lazy Dog Restaurant & Bar
Torrance, United States
05.2023 - 12.2023
- Greeted and seated guests promptly, enhancing overall guest experience.
- Managed reservation system to improve table turnover and guest flow.
- Maintained cleanliness of host stand and dining area, contributing to a positive dining environment.
Photographer/Sales Associate
Shutterfly Lifetouch
Torrance, United States
09.2022 - 04.2023
- Ensured positive experiences for families and children through patience and understanding.
- Interacted with clients to identify preferences, tailoring sessions to achieve desired looks.
- Collaborated with the sales team to develop and execute targeted promotions, leading to a 15% boost overall portrait package sales.
Cashier/Sales Associate
JCPenney
Torrance, United States
09.2021 - 09.2022
- Provided exceptional customer service by promoting and selling products, ensuring smooth transaction handling.
- Organized store layout, restocked merchandise, and addressed customer inquiries to enhance shopping experience.
- Cultivated strong customer relationships, consistently exceeding sales targets through effective communication and interpersonal skills.
Cashier
Carl's Jr.
Torrance, United States
06.2019 - 01.2021
- Resolved customer complaints and concerns, enhancing customer satisfaction through effective problem-solving.
- Executed multitasking techniques during peak hours, reducing customer queues and improving service flow.
- Engaged with customers to promote special offers and upsell menu items, increasing average transaction value.
Education
Undergrad - Accounting
Cal Poly Pomona
Pomona, CA01-2027
Skills
- Restaurant operations
- Customer service
- Time management
- Problem solving
- Leadership
- Communication skills
- Computer literacy
Certification
Food Handler Certification
Languages
English
Professional
Urdu
Professional
Timeline
FOH Team Member
Panda Restaurant Group
06.2024 - 06.2025
Host
Lazy Dog Restaurant & Bar
05.2023 - 12.2023
Photographer/Sales Associate
Shutterfly Lifetouch
09.2022 - 04.2023
Cashier/Sales Associate
JCPenney
09.2021 - 09.2022
Cashier
Carl's Jr.
06.2019 - 01.2021
Undergrad - Accounting
Cal Poly Pomona