Summary
Overview
Work History
Education
Skills
Telephone Number
Personal Information
Timeline
Generic

Hamidullah Shirzad

Manassas,VA

Summary

Customer-focused professional with expertise in technical support and project management. Skilled in problem-solving and interpersonal communication, driving improvements in customer satisfaction and operational efficiency. Committed to fostering strong customer relationships and ensuring the quality of software applications.

Overview

8
8
years of professional experience

Work History

Office Agent

Swissport
1 saarinen Cir, sterling
02.2025 - 04.2026

Managed baggage handling operations to ensure timely delivery and accuracy.

  • Developed customer relationships and ensured satisfaction with services.
  • Attended team meetings regularly to discuss updates on products, services and policies changes.
  • Set specific goals for projects to measure progress and evaluate end results.

Software Developer

Infotech kamgar
khairkhana, AFG
09.2021 - 01.2024
  • Developed and maintained software applications to meet user requirements.
  • Implemented automated testing procedures to improve development efficiency.
  • Collaborated with cross-functional teams to gather project specifications.
  • Conducted code reviews to ensure software quality and best practices.

Computer Support Specialist

Pacific Atlantic Engineer (PAE)
Kabul, AFG
02.2020 - 07.2021
  • Provided technical support for hardware and software issues across multiple departments.
  • Installed and configured new computers and peripherals for staff deployment.
  • Resolved service requests by individually troubleshooting and addressing user issues.
  • Maintained inventory of all IT assets including desktops, laptops, monitors.

IT Technician

Raytheon
Dispechari, AFG
08.2018 - 01.2020
  • Provided technical support to users, resolving issues to minimize downtime across multiple departments.
  • Diagnosed and resolved network connectivity issues efficiently.
  • Installed and configured hardware and software to ensure optimal functionality across various systems.

Education

B.B.A - Business Administration

Jamia Hamdard University
12-2011

Skills

  • Office software training
  • Administrative reporting
  • Training & Development
  • Time management
  • Problem solving
  • CCTV installation
  • Maintenance & repair
  • PPE compliance
  • Interpersonal communication

Telephone Number

5716212043

Personal Information

https://bold.pro/my/hamidullah-shirzad/574r

Timeline

Office Agent

Swissport
02.2025 - 04.2026

Software Developer

Infotech kamgar
09.2021 - 01.2024

Computer Support Specialist

Pacific Atlantic Engineer (PAE)
02.2020 - 07.2021

IT Technician

Raytheon
08.2018 - 01.2020

B.B.A - Business Administration

Jamia Hamdard University
Hamidullah Shirzad