Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sadik Hagos Hussien

Summary

Experienced with financial analysis, transaction processing, and customer service in banking environment. Utilizes strong communication skills to address client needs and resolve issues efficiently. Knowledge of regulatory compliance and risk management practices to support banking operations.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Office Agent

Swissport USA
12.2024 - 04.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction with timely and accurate shipment updates, providing exceptional service.
  • Resolved shipment issues swiftly, demonstrating excellent problem-solving abilities in high-pressure situations.
  • Maintained compliance with industry regulations through diligent record keeping and adherence to established protocols.

Branch Manager

Wegagen Bank S.C
11.2016 - 08.2023
  • Successfully led team to achieve monthly sales targets through effective coaching and mentorship.
  • Streamlined operational procedures resulting in improved efficiency and customer satisfaction.
  • Implemented marketing strategies that increased branch visibility and attracted new clients.
  • Managed budget effectively, reducing expenses while maintaining quality service and profitability.

Branch Manager

Hibret Bank S.C
08.2006 - 02.2016
  • Successfully led team to achieve monthly sales targets through effective coaching and mentorship.
  • Streamlined operational procedures resulting in improved efficiency and customer satisfaction.
  • Implemented marketing strategies that increased branch visibility and attracted new clients.
  • Managed budget effectively, reducing expenses while maintaining quality service and profitability.

Accountant

Awash Bank S.C
06.2003 - 08.2006
  • Proven track record in preparing financial statements accurately and efficiently.
  • Experience in budgeting and forecasting to meet company goals.
  • Proficient in using accounting software such as QuickBooks and Excel.

Education

MBA - Business Management

Silicon Valley College
08-2022

Bachelor Of Arts - Accounting

Unity University
03-2014

Skills

  • Market Knowledge
  • Knowledge Of Banking Software
  • Customer Service Skills
  • Positive attitude
  • Problem-solving skills
  • Relationship building
  • Organizational skills

Certification

  • Cyber security Course

Sri Sai College

Addis Ababa, Ethiopia

Languages

English - Intermediate
Amharic - Native

Timeline

Office Agent

Swissport USA
12.2024 - 04.2025

Branch Manager

Wegagen Bank S.C
11.2016 - 08.2023

Branch Manager

Hibret Bank S.C
08.2006 - 02.2016

Accountant

Awash Bank S.C
06.2003 - 08.2006

MBA - Business Management

Silicon Valley College

Bachelor Of Arts - Accounting

Unity University

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