Deborah Hamill
Verona
Summary
Dynamic People & Places Executive leader with over 15 years of experience in Fortune 500 and high-growth SaaS companies (Pre & Post IPO). Rare combination of Global HRBP expertise followed by leadership in People Operations. Successfully built Compliance, Analytics, Content Warehousing, ER and Shared Services from the ground up. Strong strategic leader and visionary with ability to scale via high impact results and team-building.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SVP, People & Places
Boldr
09.2023 - Current
- Reporting to the COO to scale the People team for a fast-growing start-up; OPEX spend reduced by 13%
- Corporate communications score improvement: Result: 118% increase.
- People Org Model Overhaul: Created Strategic Plan to Scale business with a 3 year maturity framework
- Achieved highest survey participation score in company history 77.1%
- Talent Acquisition: Reduced time to fill by 3 days & introduced AI Result: Capacity Planning & Superior Time to Fill Ratios
- Overhauled the compensation strategy; Result: addressed 15% of team members who were out of band. Improved CX margins: 51% of all increases were passed to clients.
Head of People Operations, Technology & Analytics
Calendly
07.2022 - 08.2023
- Led the evolution of People Operations, Compliance, Technology & Analytics
- Led the Systems team to build, validate, & test Workday with a go-live in under six months. Result: 55k credit back to the business
- IPO Preparedness: ISO 2001, Soc 1 & 2 Audit Completed/Passed
- Data & Analytics Dashboards Result: Quarterly insights (Core Growth Numbers, Attrition, DEI and Recruiting investments & funnels) provided to executives in a singular platform
- Evolved Content Warehousing & Governance Result: Launched People Help Center - a fully searchable database, and incorporated AI response.
Senior Director, Global People Operations
Zendesk
Madison
06.2015 - 01.2022
- 5th Promotion at Zendesk
- Led People Operations, ER, Compliance & Employee Shared Services through hyper-growth
- Scaled team 1000% to establish full COE support with a primary location in Manila and business continuity established in Krakow, Dublin and the US
- Ticketing system functionality to provide greater optimization, escalation and data/analytics to senior leadership
- Scaled from 800 to 20,000 tickets a quarter Result: 92% CSAT and over 80% volume relief for COEs to focus on optimization, improvement and specialization
- Established Corporate Employee Relations department including hiring a team of 7, setting up HR Acuity to document and track cases all whilst improving training for leadership, templates and ER coaching capabilities
- Established and ran HR Ops PMO, Compliance, Audit & Optimization support
- Completed full process documentation, flowcharts and index. Result: Internal HR Help Desk Content Warehouse utilized by all of P&P and cross-functional partners
- Prior to Leading People Operations reported to SVP, Human Resources as Senior Manager, HRBP
- First line of support to VPs in various business lines (Product, PMO, CX/Advocacy, Success and IT)
- Supported org design & business cases, change management, comms, ER, people development & succession planning.
- Longest standing business partner until my decision to move to Ops. Result: Requested by name by multiple VPs
- Led a team of Business Partners and career coached them from Coordinator to Snr HRBP level
- Created and analyzed listening sessions as formal deep-dive in employee experience post survey with results delivered to C-Staff
- Created and led Compass a Zendesk Lunch & Learn committee Result: Sessions attended by over 50% of the office
Human Resources Business Partner
US Bank
Madison
04.2010 - 06.2015
- Company Overview: Fortune 500 company of 60,000+ employees
- Reported to Regional Midwest HR Manager as the multi-district HRG business partner with 1000 employees over multiple states
- Market HR leader providing consultative and strategic planning support to banking SVPs and VPs as well as mentoring retail branch managers
- Revamped hiring and on-boarding procedures to achieve a customer satisfaction score of 100% in Sun Prairie a company record and overall satisfaction improvement of over 10%
- Guest Speaker at Edgewood College & mentor for Urban Scholars program at Marquette University Result: Increased community visibility and established talent pipeline
Education
Masters - Spanish Literature
University of Wisconsin - Madison
Madison, WI12-2003
Spanish -
University of Wisconsin - Eau Claire
Eau Claire, WI05-2001
Skills
- Strategic planning
- Operational efficiency
- Data analytics
- Project management
- Performance management
- Talent acquisition
- Employee relations
- Change management
- Corporate communications
- Team building
- Stakeholder engagement
- Process optimization
- Organizational development
- Global operations
- Compensation strategy
Accomplishments
- Calendly Better Together Award: Herculean task of launching Workday in record time. Jeff Diana our CHRO shared, "this group moved mountains, this was one of the largest software investments and implementations ever at Calendly...It was done on time under budget and really will help impact everyone across the business."
- Calendly Better Together Award: M&A Project Team for Prelude
- US Bank Bronze Shield Awards: Leadership, recruitment efforts and assistance with the LDP (Leadership Development Program) class of 2013; United Way Campaign
- Best Company Blog voted by US Bank employees
- Bartell Theater Awards: 2 Time Bartell Award winner for production
Certification
- UC Berkeley Executive Education: Accelerate Leadership Program - 11/21
- UC Berkeley Executive Education: Leading in a Virtual VUCA World - 11/20
- OKR Expert WorkBoard Issued Jul 2020
Timeline
SVP, People & Places
Boldr
09.2023 - Current
Head of People Operations, Technology & Analytics
Calendly
07.2022 - 08.2023
Senior Director, Global People Operations
Zendesk
06.2015 - 01.2022
Human Resources Business Partner
US Bank
04.2010 - 06.2015
Masters - Spanish Literature
University of Wisconsin - Madison
Spanish -
University of Wisconsin - Eau Claire
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