Hamilton Boyd
Lancaster,SC
Summary
Results-driven sales professional with extensive operations and leadership experience in the retail industry. Proven ability to drive revenue through customer-focused selling, lead management, and effective follow-up, while optimizing daily workflows. Skilled in identifying customer needs, presenting solutions, and closing sales, with a reputation for reliability and problem-solving.
Overview
22
22
years of professional experience
Work History
Sales Operation Manager
Metrolina Carts
Rock Hill, South Carolina
08.2019 - Current
- Supported and coordinated daily store operations for golf cart sales and services, ensuring a smooth, efficient workflow across all departments.
- Assisted customers throughout the sales process, including product education, custom builds, pricing discussions, and coordination of orders.
- Managed inventory tracking for golf carts, parts, and accessories, to maintain accuracy and availability.
- Coordinated logistics for deliveries, pickups, and service scheduling to meet customer timelines.
- Worked closely with technicians and business owners to prioritize sales and service jobs.
- Maintained strong customer relationships by providing clear communication, and dependable follow-through.
- Collaborated with team members to streamline communication and enhance operational efficiency.
- Collaborated with other departments to ensure seamless coordination of activities across the organization.
- Addressed customer inquiries quickly and efficiently, while maintaining excellent customer service.
Loss Prevention Training Specialist
TJX Companies
Charlotte, North Carolina
04.2004 - 06.2020
- Delivered loss prevention and safety training to newly hired detectives across multiple store locations throughout the region.
- Recognized as a top performer for consistently exceeding performance expectations.
- Educated store associates on theft awareness, theft prevention, company policies, and proper incident response procedures.
- Partnered with store management to reinforce shrink-reduction strategies and promote a culture of honesty.
- Detected, detained, and prosecuted shoplifters.
- Identified associate theft through investigations and structured interviews.
- Ensured accurate evidence handling and documentation while building strong working relationships with law enforcement and the judicial system to support successful case outcomes.
Education
Business
Central Piedmont Community College
Charlotte, NCSkills
- Effective communication
- Team leadership
- Verbal and written communication
- Market research
- Relationship building
- Sales presentation
- Vendor relationship management
- Logistics coordination
- Accounts receivable
- Procurement
- Quick Books
- Excel
Education and Training
other
Timeline
Sales Operation Manager
Metrolina Carts
08.2019 - Current
Loss Prevention Training Specialist
TJX Companies
04.2004 - 06.2020
Business
Central Piedmont Community College