Hamilton Jones
Nashville,TN
Summary
Graduating with a BA in Political Science from Lipscomb University in 2023, I currently contribute as a Document Production Specialist at Pillsbury Winthrop Shaw Pittman LLP. My role leverages technical expertise in Microsoft Office Suite and document production software, enabling our team to efficiently create, format, and proofread a range of professional materials. Core competencies include document processing, administrative support, and client communication. Prior experiences, such as connecting members at YMCA Brentwood and conducting political campaign research at CounterPoint Messaging, honed my ability to engage effectively, manage details, and support organizational goals. At Pillsbury, I collaborate closely with our team to deliver polished results and maintain operational excellence, aligning with our firm's commitment to quality and client satisfaction. My motivation lies in merging technical proficiency with interpersonal skills to drive impactful results in dynamic environments.
Overview
9
9
years of professional experience
Work History
Document Production Specialist
Pillsbury Winthrop Shaw Pittman LLP
01.2023 - 10.2026
- The Document Production Specialist provides document processing services, creating a variety of documents and materials using Microsoft Office Suite products and other firm supported software.
- Use word processing software and other technical applications to input, edit, format and spell-check documents as well as perform scanning, clean-up and formatting of images and proofreading.
- Respond to inquiries regarding status of projects.
- Answer routine questions regarding basic applications and department procedures.
- Continually develop proficiency with document production software and technical applications.
- Other administrative duties may include answering calls, assisting with time entry, assisting with pre-bill edits, burning CDs, creating file labels, setting up binders and other clerical tasks as needed.
- Accurate and proficient typing skills (minimum of 75 words per minute preferred).
- Strong computer skills, including proficiency with Microsoft Office software (Word, Excel, PowerPoint).
- Strong customer service and communication skills, and the flexibility to handle any tasks that are needed.
- Excellent proofreading skills.
- Technical aptitude and willingness to learn new applications.
- Ability to follow directions and use good judgment to perform tasks under limited supervision.
- Ability to analyze tasks to organize, prioritize and handle multiple projects and be able to function in a high production environment.
Membership Connector
YMCA - Brentwood
02.2022 - 12.2023
- I successfully connected new and existing members to YMCA services, significantly enhancing member engagement.
- Conducted outreach through calls and emails, resulting in a notable increase in tours offered to potential members.
- Processed transactions and cancellations efficiently, ensuring smooth operations and member satisfaction.
- Attended staff meetings and training sessions to continually improve my skills and service delivery.
Tennis Services Associate
Maryland Farms YMCA
03.2018 - 09.2021
- At Maryland Farms YMCA, I played a pivotal role in enhancing member engagement through tennis services and sales. My responsibilities included processing registration paperwork, managing class schedules, and addressing member inquiries. I ensured compliance with YMCA policies, fostering a welcoming environment for both members and non-members. My proactive approach to resolving complaints led to improved member satisfaction and retention.
Education
Bachelor of Arts - BA - Political Science and Government
Lipscomb University
06.2023
Skills
- Document preparation
- Office administration
- Proofreading proficiency
- File management
Timeline
Document Production Specialist
Pillsbury Winthrop Shaw Pittman LLP
01.2023 - 10.2026
Membership Connector
YMCA - Brentwood
02.2022 - 12.2023
Tennis Services Associate
Maryland Farms YMCA
03.2018 - 09.2021
Bachelor of Arts - BA - Political Science and Government
Lipscomb University