Hamit Baklac
San Francisco,USA
Summary
Highly motivated in advancing and expanding my skils and abilities in hospitality such as engaging customers, managing conflicts, customer satisfaction, increasing the revenue of business, developing product marketablity or service improvements.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IRD Server
Rosewood Sand Hill Hotel
San Francisco, USA
05.2024 - 10.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Prepared and served food and beverages to customers
- Attended company and restaurant required trainings and meetings, improving skills
Property Manager
Latitude 38 Housing Services
San Francisco, USA
04.2023 - 10.2024
- In charge of scheduling appointments for unit tours by prospective tenants, screening tenants, and communicating with leasing agents to coordinate lease agreements
- On-call and primary point of contact for all current tenants and owner; responsible for managing any issues regarding tenant concerns and complaints
- Oversees rent collection and handling of maintenance requests
- Coordinate with Airbnb tenants move in/out procedures
- Reporting on building's current issues during each weekly meeting
Fine Dining Server
Fairmont San Francisco
San Francisco, USA
10.2022 - 10.2023
- Responsible for providing guests an enjoyable and elevated experience that supported the company's standard of excellent service
Fine Dining Server (Internship)
Hilton Istanbul Bosphorus
Istanbul, Turkey
10.2022 - 10.2023
- Worked as part of a team to ensure the highest quality dining experience for customers
- Successfully managed time by balancing multiple tables simultaneously while ensuring timely service for each guest
- Provided efficient side work such as stocking supplies, setting up stations, cleaning tables
Education
Bachelor of Arts - Hospitality & Tourism Management
AHEP University
06.2020
Bachelor of Arts - Hospitality & Tourism Management
University of Szczecin
09.2018
Skills
- Allergy awareness
- Cool Under Pressure
- Food inspection
- Guest Engagement
- Point of sale (POS) system operations
- Wine pairings
Certification
- Wine Spirit and Education Trust Level 2 in Wine From WSET
- Wine Spirit and Education Trust Level 1 in Wine From WSET
- Food handler Certificate
- Bartending Certificate
References
References available upon request
Languages
- Turkish, Native
- Russian, Fluent
- English, Fluent
Languages
English
Professional
Russian
Professional
References
References available upon request.
Timeline
IRD Server
Rosewood Sand Hill Hotel
05.2024 - 10.2024
Property Manager
Latitude 38 Housing Services
04.2023 - 10.2024
Fine Dining Server
Fairmont San Francisco
10.2022 - 10.2023
Fine Dining Server (Internship)
Hilton Istanbul Bosphorus
10.2022 - 10.2023
- Wine Spirit and Education Trust Level 2 in Wine From WSET
- Wine Spirit and Education Trust Level 1 in Wine From WSET
- Food handler Certificate
- Bartending Certificate
Bachelor of Arts - Hospitality & Tourism Management
AHEP University
Bachelor of Arts - Hospitality & Tourism Management
University of Szczecin
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