Hamit Baklac
San Francisco,CA
Summary
Seasoned individual with demonstrated track record of providing excellent customer service, ensuring customer satisfaction, and maintaining a professional atmosphere. Possesses excellent communication, interpersonal, and problem-solving skills. Committed to delivering an outstanding dining experience to each and every customer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IRD Server
Rosewood Sand Hill Hotel
San Francisco, CA, USA
05.2024 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Prepared and served food and beverages to customers
- Attended company and restaurant required trainings and meetings, improving skills
Property Manager
Latitude 38 Housing Services
San Francisco, CA, USA
04.2023 - Current
- In charge of scheduling appointments for unit tours by prospective tenants, screening tenants, and communicating with leasing agents to coordinate lease agreements
- On-call and primary point of contact for all current tenants and owner; responsible for managing any issues regarding tenant concerns and complaints
- Oversees rent collection and handling of maintenance requests
- Coordinate with Airbnb tenants move in/out procedures
- Reporting on building's current issues during each weekly meeting
Server
Fairmont San Francisco
San Francisco, CA
10.2022 - 10.2023
- Greeted and attended guests, took orders, and served food to high standards by ensuring that all dishes were presented correctly and delivered in a timely manner
- Checked in with guests during their dining experience to assess and maintain their levels of satisfaction
- Up-sold wines, liquor, and In-Room Dining Services
- Bussing and Maintaining Guest's tables
Fine Dining Server (Internship)
Hilton Istanbul Bosphorus
Istanbul, Turkey
06.2018 - 08.2019
- Responsible for providing guests an enjoyable and elevated experience that supported the company's standard of excellent service
- Worked as part of a team to ensure the highest quality dining experience for customers
- Successfully managed time by balancing multiple tables simultaneously while ensuring timely service for each guest
- Provided efficient side work such as stocking supplies, setting up stations, cleaning tables
Education
Bachelor of Arts - Hospitality & Tourism Management
AHEP University
06.2020
Bachelor of Arts - Hospitality & Tourism Management
University of Szczecin
09.2018
Skills
- Allergy awareness
- Cool Under Pressure
- Food inspection
- Guest Engagement
- WSET wine certification
Certification
- Wine Spirit and Education Trust Level 2 in Wine From WSET
- Wine Spirit and Education Trust Level 1 in Wine From WSET
Languages
Russian
Professional Working
Timeline
IRD Server
Rosewood Sand Hill Hotel
05.2024 - Current
Property Manager
Latitude 38 Housing Services
04.2023 - Current
Server
Fairmont San Francisco
10.2022 - 10.2023
Fine Dining Server (Internship)
Hilton Istanbul Bosphorus
06.2018 - 08.2019
Bachelor of Arts - Hospitality & Tourism Management
University of Szczecin
Bachelor of Arts - Hospitality & Tourism Management
AHEP University