Stephanie Mira
North Bergen,NJ
Summary
Proven leader with a track record of enhancing guest experiences at Temple Court through exceptional customer service and efficient problem-solving. Skilled in cash handling and team leadership, I consistently meet financial targets while fostering a culture of teamwork and collaboration. My approach has significantly improved operations efficiency and staff communication, driving positive outcomes and guest satisfaction.
Overview
9
9
years of professional experience
Work History
IRD Server
Temple Court
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tasks simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Supervisor
the Butchers Daughter
07.2021 - Current
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
Manager of Operations
Lmt Sports
02.2016 - 04.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
Education
Bachelor of Science - Business Administration
Pontificia University Javeriana
Cali, Colombia10.2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Problem-Solving
- Team Leadership
- Attention to Detail
- Relationship Building
- Effective Communication
- Teamwork and Collaboration
- Time Management
- Active Listening
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
IRD Server
Temple Court
10.2023 - Current
Server Supervisor
the Butchers Daughter
07.2021 - Current
Manager of Operations
Lmt Sports
02.2016 - 04.2020
Bachelor of Science - Business Administration
Pontificia University Javeriana
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